Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 12:16:26 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9421365097 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0508853115            04:01 PM, 24th Mar                   Mais                   Hi Sumaya, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:01 PM, 24th Mar                   Mais                   We can see that you have contacted s regarding your order 9421365097           04:01 PM, 24th Mar                     Hi                    Yes           04:02 PM, 24th Mar                     Hi                    I ordered one boxer for boys but I received for girl not boy           04:02 PM, 24th Mar                     Hi                    And I can’t exchange it           04:02 PM, 24th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:02 PM, 24th Mar                   Mais                   Could you please share with us images about the item you received?           04:03 PM, 24th Mar                     Hi                             04:03 PM, 24th Mar                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish and we will do our best to deliver it correctly           04:04 PM, 24th Mar                     Hi                    Ok           04:06 PM, 24th Mar                   Mais                   Could you please confirm your wish about retuning the item?           04:06 PM, 24th Mar                     Hi                    Yes i want to return it           04:06 PM, 24th Mar                   Mais                   Allow me a minute please           04:08 PM, 24th Mar                   Mais                   We would like to inform you that a return request has been created for the product from the order No. 9421365097 dated on 24-3-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           04:13 PM, 24th Mar                     Hi                    Thanks           04:14 PM, 24th Mar                   Mais                   Is there anything else I can assist you with?           04:14 PM, 24th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:16 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5918894