Subject: Ticket Assigned - Conversation with Nurul Karim
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 13:27:57 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nurul Karim Nurul Karim                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  nurul karim Bot:  Hi nurul karim, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9421353217 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032223002848     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0547261183            05:14 PM, 23rd Mar                     Nurul Karim                    K           05:16 PM, 23rd Mar                   Mais                   Hi Nurul, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           05:16 PM, 23rd Mar                     Nurul Karim                    Waiting           05:16 PM, 23rd Mar                   Mais                   We can see that you have contacted us regarding your order 9421353217           05:16 PM, 23rd Mar                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           05:16 PM, 23rd Mar                     Nurul Karim                    0547261183           05:17 PM, 23rd Mar                     Nurul Karim                    Dragon mart 1           05:17 PM, 23rd Mar                     Nurul Karim                    JB 2 gate           05:17 PM, 23rd Mar                     Nurul Karim                    Shop KJ 25           05:17 PM, 23rd Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             05:18 PM, 23rd Mar                   Mais                   We will get in touch with you at the soonest we can           05:18 PM, 23rd Mar                     Nurul Karim                    When i receive the order?           05:19 PM, 23rd Mar                     Nurul Karim                    Today tomorrow or after how many days?           05:19 PM, 23rd Mar                   Mais                   Please accept our full apology as we are unable to determine a specified time, but we will do our best to deliver your order at the soonest we can           05:21 PM, 23rd Mar                     Nurul Karim                    Ok let see           05:22 PM, 23rd Mar                   Mais                   Is there anything else I can assist you with?           05:22 PM, 23rd Mar                     Nurul Karim                    If until tomorrow can’t receive i can cancel it?           05:23 PM, 23rd Mar                   Mais                   Yes sure, in case you want to cancel the order we would request you to not accept the delivery of your order.   Also if you receive a call from the courier agent, we request you to inform him to cancel the delivery.           05:24 PM, 23rd Mar                   Mais                   Is there anything else I can assist you with?           05:26 PM, 23rd Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:27 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5915049