Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 13:01:25 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    8420908187           04:43 PM, 23rd Mar                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           04:44 PM, 23rd Mar                   Mais                   Please give me a minute to check.           04:44 PM, 23rd Mar                   Mais                   We would like to inform you that our order 8420908187 is now ready for collection.  Kindly make sure to have your ID or Passport, during the pickup.    Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           04:45 PM, 23rd Mar                   Mais                   In case you did not receive the SMS, you can use this conversation as a proof to collect your order           04:45 PM, 23rd Mar          
            User                    The order late 3 days           04:46 PM, 23rd Mar                     User                    would you plz check the delivery time           04:46 PM, 23rd Mar                   Mais                   We would like to inform you that this order 8420908187 has been placed as click and collect not home delivery, and now it is ready for collection from the store           04:48 PM, 23rd Mar                   Mais                   Is there anything else I can assist you with?           04:49 PM, 23rd Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           04:51 PM, 23rd Mar                     User                    #8420908713           04:51 PM, 23rd Mar                     User                    Chic this order plz           04:51 PM, 23rd Mar                   Mais                   Please give me a minute to check.           04:52 PM, 23rd Mar          
            User                    ok           04:52 PM, 23rd Mar                   Mais                   Regarding the order 8420908713, please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.           04:56 PM, 23rd Mar                     User                    How much time will take to deliver           04:58 PM, 23rd Mar                   Mais                   Please allow us 24-48 hours as a maximum.           04:58 PM, 23rd Mar                   Mais                   Is there anything else I can assist you with?           05:00 PM, 23rd Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           05:01 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5914911