Subject: Ticket Assigned - Conversation with Sally AlGodami
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 12:43:50 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sally AlGodami Sally AlGodami                    Good afternoon           04:20 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:20 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:20 PM, 23rd Mar                     Sally AlGodami                    2           04:20 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                   "مرحبًا ، كيف يمكننا مساعدتك اليوم؟ ??     1 ? حالة الطلب  2 ? عملية الإرجاع  3 ? معلومات استرداد المبلغ  4 ? مواقع المتاجر     أدخل رقم الخيار لتبدأ - مثال: أدخل 1 لمعرفة ? حالة الطلب   To chat in English instead, type the word English"           04:20 PM, 23rd Mar                     Sally AlGodami                    3           04:20 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:20 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                   "قبل أن تغادر، أخبرني إذا ما كنت ساعدتك في استفسارك ?     أدخل 1 لاختيار نعم  أدخل 2 لاختيار لا  أدخل 3 للرجوع إلى القائمة الرئيسية ↪️"           04:20 PM, 23rd Mar                     Sally AlGodami                    2           04:20 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                   "هل ما زلت ترغب بالتحدث إلى أحد موظفي خدمة العملاء؟ ?     أدخل 1 لاختيار نعم  أدخل 2 لاختيار لا  أدخل 3 للرجوع إلى القائمة الرئيسية ↪️"           04:21 PM, 23rd Mar                     Sally AlGodami                    1           04:21 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                   يرجى إدخال عنوان البريد الإلكتروني           04:21 PM, 23rd Mar                     Sally AlGodami                    [email-masked]           04:21 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                   يرجى الانتظار، موظف خدمة العملاء معك سيكون معك قريبًا ?           04:21 PM, 23rd Mar                   Mais                   مرحبًا سالي، مساء الخير. شكراً على التواصل مع سنتربوينت. اسمي ميس. سأكون سعيدة لمساعدتك.           04:21 PM, 23rd Mar                     Sally AlGodami                    مساء النور           04:21 PM, 23rd Mar                     Sally AlGodami                    عندي اوردر في مرتجعات و اتكلمت قبل كدا كذا مرة           04:22 PM, 23rd Mar                     Sally AlGodami                    و ال refund لسة مرجعش           04:22 PM, 23rd Mar                     Sally AlGodami                    الحاجات كلها اتسلمت           04:22 PM, 23rd Mar                     Sally AlGodami                    و ال refund لسة           04:22 PM, 23rd Mar                     Sally AlGodami                    الاوردر دا           04:22 PM, 23rd Mar                   Mais                   هل يمكنك من فضلك التاكيد فيما اذا كان الطلب المقصود هو 9415606485           04:26 PM, 23rd Mar                     Sally AlGodami                    9414909831           04:28 PM, 23rd Mar                     Sally AlGodami                    Order no           04:28 PM, 23rd Mar                   Mais                   Please give me a minute to check.           04:30 PM, 23rd Mar                   Mais                   We would like to inform you that we have processed the refund of amount AED 346.42 on 3/22/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:34 PM, 23rd Mar                   Mais                   As well, we have processed the refund of amount AED 54.90 on 3/22/23           04:34 PM, 23rd Mar                   Mais                   Is there anything else I can assist you with?           04:35 PM, 23rd Mar                     Sally AlGodami                    This is no the total amout           04:36 PM, 23rd Mar                     Sally AlGodami                    Items i kept is 638 aed           04:36 PM, 23rd Mar                   Mais                   I will send to you the rest amounts, please allow me a minute           04:38 PM, 23rd Mar                     Sally AlGodami                    I will wait for the refund and contact you again later           04:38 PM, 23rd Mar                   Mais                   we have processed the refund of amount AED 124.79 on 3/1/23           04:38 PM, 23rd Mar                     Sally AlGodami                    Ok           04:38 PM, 23rd Mar                   Mais                   As well, we have processed the refund of amount AED 8.98 on 3/1/23 + the amount of AED 82.86 on 3/1/23  + the amount of AED 46.92 on 3/1/23 + the amount of AED 8.98 on 3/1/23 + the amount of AED 76.87 on 2/28/23 + the amount of AED 27.95 on 2/21/23 + the amount of AED 114.80 on  2/16/23.           04:41 PM, 23rd Mar                   Mais                   Is there anything else I can assist you with?           04:42 PM, 23rd Mar                     Sally AlGodami                    No thanks for now           04:43 PM, 23rd Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:43 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5914823