Subject: Ticket Assigned - Conversation with Amber Saqib
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 12:33:49 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Amber Saqib Amber Saqib                    Hi           04:16 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:16 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:16 PM, 23rd Mar                     Amber Saqib                    1           04:17 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Hello Amber Saqib , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:17 PM, 23rd Mar                     Amber Saqib                    3           04:17 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            04:17 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:17 PM, 23rd Mar                     Amber Saqib                    2           04:17 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:17 PM, 23rd Mar                     Amber Saqib                    1           04:17 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:17 PM, 23rd Mar                     Amber Saqib                    [email-masked]           04:18 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:18 PM, 23rd Mar                   Mais                   Hi Amber, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:20 PM, 23rd Mar                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           04:21 PM, 23rd Mar                     Amber Saqib                    Kindly solve it my problem           04:21 PM, 23rd Mar                     Amber Saqib                    Still I didn’t received my amount           04:21 PM, 23rd Mar                     Amber Saqib                    5736427 complaint no           04:22 PM, 23rd Mar                   Mais                   Please give me a minute to check.           04:23 PM, 23rd Mar                     Amber Saqib                    Sure           04:24 PM, 23rd Mar                   Mais                   We would like to inform you that we are still working to fixed your issue on priority. Once we will get any updates we will get back to you.           04:24 PM, 23rd Mar                     Amber Saqib                    Still almost one month of this issue still u not yet fixed this issue           04:25 PM, 23rd Mar                     Amber Saqib                    Always I remind you           04:26 PM, 23rd Mar                   Mais                   Please accept our full apology for the delay, we will do our best to solve it as soon as we can           04:27 PM, 23rd Mar                   Mais                   Is there anything else I can assist you with?           04:28 PM, 23rd Mar                     Amber Saqib                    Kindly solve this thanks           04:29 PM, 23rd Mar                   Mais                   Sure we will do our best.           04:30 PM, 23rd Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:33 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5914767