Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 12:41:06 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hii           04:30 PM, 22nd Mar                     User                    please i order set of plates and two arr broken when i recieved           04:30 PM, 22nd Mar                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           04:30 PM, 22nd Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:30 PM, 22nd Mar                   Mais                   Could you please share your order number so that I can assist you further?           04:30 PM, 22nd Mar                     User                             04:31 PM, 22nd Mar                     User                      
        04:31 PM, 22nd Mar                     User                             04:31 PM, 22nd Mar                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the items you wish with your specified size.  Otherwise, you can return the items to the store and you can check with them about their return/exchange policy.           04:32 PM, 22nd Mar                   Mais                   Could you please confirm your wish?           04:34 PM, 22nd Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:35 PM, 22nd Mar                     User                    yes i want to exchange only the broken one from the store please           04:36 PM, 22nd Mar                   Mais                   We kindly ask you to please 
 visit the store and check with them.           04:37 PM, 22nd Mar                     User                    can you check if they are available ??           04:37 PM, 22nd Mar                   Mais                   Please visit the store and check with them in order to be fully assisted.           04:38 PM, 22nd Mar                     User                    i can visit any store??           04:38 PM, 22nd Mar                   Mais                   Yes sure.           04:38 PM, 22nd Mar                   Mais                   Any store for Home Centre.           04:38 PM, 22nd Mar                   Mais                   Is there anything else I can assist you with?           04:40 PM, 22nd Mar                     User                    no thanks           04:40 PM, 22nd Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           04:40 PM, 22nd Mar                                         
  View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5909472