Subject: Ticket Assigned - Conversation with ?✨
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 12:33:55 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ?✨ ?✨                    Hi           04:15 PM, 22nd Mar                   Mais                   Dear customer, Good  Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:17 PM, 22nd Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:18 PM, 22nd Mar                     ?✨                    I order too times green   trouser and first time it's cancel           04:19 PM, 22nd Mar                     ?✨                    And next time I reuse e also only 1 item without green trouser           04:19 PM, 22nd Mar                     ?✨                    What's the problem ?           04:20 PM, 22nd Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:20 PM, 22nd Mar                   Mais                   Please give me a minute to check.           04:20 PM, 22nd Mar                     ?✨                    Last order number 9421275443           04:20 PM, 22nd Mar                     ?✨                    My number 0543612112           04:20 PM, 22nd Mar                   Mais                   We really apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           04:23 PM, 22nd Mar                     ?✨                    ??           04:23 PM, 22nd Mar                   Mais                   We regret to inform you that the product Solid High-Rise Paperbag Waist Jeans with Drawstring Closure and Pockets from order 9421275443 was canceled due to quality check issues, so we partially shipped your order, and the amount of the canceled product AED80.00 was returned to your account on 3/22/23 and it takes 7 to 14 working days for the amount to appear in your account, according to procedures your bank.           04:24 PM, 22nd Mar                   Mais                   We will also not be happy if you receive bad items in your order, which is why the item is canceled and you receive notice on the same.           04:24 PM, 22nd Mar                     ?✨                    So u have to but on ur website that this item sold out           04:25 PM, 22nd Mar                   Mais                   Sure, we will update the status at the soonest we can, and we are really sorry to bothering you.           04:26 PM, 22nd Mar                     ?✨                    My experience is very bad with your online shopping ?????           04:26 PM, 22nd Mar                     ?✨                    And for the first order? Did return my money?           04:27 PM, 22nd Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:28 PM, 22nd Mar                   Mais                   Yes, regarding the order 9420582905 we have processed the refund of amount AED65.18 on 3/19/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:30 PM, 22nd Mar                   Mais                   Is there anything else I can assist you with?           04:31 PM, 22nd Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:33 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5909416