Subject: Ticket Assigned - Conversation with Dipika
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 12:29:08 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dipika Dipika                    Hello           04:08 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            04:08 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            04:08 PM, 22nd Mar                     Dipika                    1           04:09 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Hello Dipika , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            04:09 PM, 22nd Mar                     Dipika                    1           04:09 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           04:09 PM, 22nd Mar                     Dipika                    9421260456           04:09 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            04:09 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:09 PM, 22nd Mar                     Dipika                    2           04:10 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             04:10 PM, 22nd Mar                     Dipika                    1           04:10 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           04:10 PM, 22nd Mar                     Dipika                    [email-masked]           04:10 PM, 22nd Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           04:10 PM, 22nd Mar                     Dipika                    Ok           04:11 PM, 22nd Mar                   Mais                   Hi Dipika, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:11 PM, 22nd Mar                   Mais                   We can see that you have contacted us regarding your order 9421260456           04:12 PM, 22nd Mar                   Mais                   As per our records the order ahs been delivered on 22-3-23, could you please confirm this?           04:12 PM, 22nd Mar                     Dipika                    Hi           04:12 PM, 22nd Mar                     Dipika                    Haven’t received any order           04:12 PM, 22nd Mar                   Mais                   Could you please check with your family members?           04:15 PM, 22nd Mar                     Dipika                    Checked already.           04:15 PM, 22nd Mar                   Mais                   Please give me a minute to check.           04:15 PM, 22nd Mar                     Dipika                    Everyone is at home.           04:15 PM, 22nd Mar                     Dipika                    Yes please           04:15 PM, 22nd Mar                   Mais                   Sorry for the delay, we are still checking           04:20 PM, 22nd Mar                     Dipika                    Ok           04:20 PM, 22nd Mar                     Dipika                    Am waiting           04:20 PM, 22nd Mar                   Mais                   Could you please confirm if this is your address           04:25 PM, 22nd Mar                   Mais                            04:25 PM, 22nd Mar                     Dipika                    Nope.           04:25 PM, 22nd Mar                     Dipika                    248           04:25 PM, 22nd Mar                     Dipika                    ARabella 3           04:25 PM, 22nd Mar                     Dipika                             04:26 PM, 22nd Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:27 PM, 22nd Mar                   Mais                   We will get in touch with you at the soonest we can           04:27 PM, 22nd Mar                     Dipika                    Yes please. Need it asap. Since we are travelling           04:27 PM, 22nd Mar                   Mais                   Sure we will update you at the soonest we can           04:27 PM, 22nd Mar                     Dipika                    Ok           04:27 PM, 22nd Mar                     Dipika                    Thanks           04:27 PM, 22nd Mar                   Mais                   Is there anything else I can assist you with?           04:28 PM, 22nd Mar                     Dipika                    Just this           04:28 PM, 22nd Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:28 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5909391