Subject: Ticket Assigned - Conversation with Adarsh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 11:41:15 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Adarsh Adarsh                    Customer:  Start Again Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi adarsh, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:29 PM, 22nd Mar                   Mais                   Hi Adrash, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:30 PM, 22nd Mar                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           03:30 PM, 22nd Mar                     Adarsh                    Hello           03:31 PM, 22nd Mar                     Adarsh                    Actually before  2 months i had few shukran points lying in my account and now  when i try to redeem the points its not showing my actual points           03:32 PM, 22nd Mar                     Adarsh                    I wanted to check where my points have gone           03:33 PM, 22nd Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you.           03:35 PM, 22nd Mar                   Mais                   We kindly ask you to please get in touch with Sukran team through this email [email-masked] or this contact number 8000-1006 in order to be fully assisted.           03:35 PM, 22nd Mar                   Mais                   Is there anything else I can assist you with?           03:37 PM, 22nd Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:40 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5909062