Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 11:22:42 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello,           02:38 PM, 22nd Mar                     User                    Please I need to talk for someone from management, urgently           02:39 PM, 22nd Mar                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           02:39 PM, 22nd Mar                     User                    Please I need to talk for someone from management, urgently           02:39 PM, 22nd Mar                   Mais                   Could you please elaborate your query so that we can check for you and assist you further           02:41 PM, 22nd Mar                     User                    Regarding the delivery           02:42 PM, 22nd Mar                   Mais                   Could you please confirm if this is the intended order 8421037723?           02:42 PM, 22nd Mar                     User                    Yes           02:43 PM, 22nd Mar                   Mais                   Please give me a minute to check.           02:45 PM, 22nd Mar                     User                    Ok           02:45 PM, 22nd Mar                   Mais                   We can understand your frustration here. Please be assured as we have escalated this issue to our courier  team. Our team is working on it. Once we will get any update we will get back to you.           02:46 PM, 22nd Mar                     User                    I need to talk with management           02:47 PM, 22nd Mar                   Mais                   Please give me a minute to check.           02:51 PM, 22nd Mar                   Mais                   Sorry for the delay, we are still checking.           03:06 PM, 22nd Mar                   Mais                   Could you please confirm your contact number?           03:10 PM, 22nd Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:11 PM, 22nd Mar                     User                    90040806           03:12 PM, 22nd Mar                     User                    Or 60658656           03:12 PM, 22nd Mar                   Mais                   We will arrange a call for you on this contact number, please allow us the time so that we can do the needful           03:13 PM, 22nd Mar                   Mais                   As well, please share with us your email           03:13 PM, 22nd Mar                     User                    [email-masked]           03:14 PM, 22nd Mar                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:14 PM, 22nd Mar                     User                    Thank you, however it will not solve till I contact management           03:15 PM, 22nd Mar                   Mais                   Please allow us the time and the concerned team will call you at the soonest           03:15 PM, 22nd Mar                     User                    I am waiting since yesterday ☺️           03:16 PM, 22nd Mar                   Mais                   Please accept our full apology for the delay, as we already raised your issue to the courier team and you will receive your items on a priority.           03:18 PM, 22nd Mar                     User                    Dear I told you connect me with management           03:18 PM, 22nd Mar                     User                    I am not asking about my courier           03:19 PM, 22nd Mar                   Mais                   Yes sure, please note that we have raised your issue to be contacted by the management and the courier team.           03:20 PM, 22nd Mar                     User                    Thank you           03:20 PM, 22nd Mar                   Mais                   Is there anything else I can assist you with?           03:21 PM, 22nd Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           03:22 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5908940