Subject: Ticket Assigned - Conversation with .
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 10:59:59 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    Good afternoon           02:37 PM, 22nd Mar                     .                    I have a problem with my order           02:38 PM, 22nd Mar                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:38 PM, 22nd Mar                   Mais                   Could you please elaborate your query so that we can assist you further?           02:38 PM, 22nd Mar                     .                    I ordered the bottle 1 L           02:39 PM, 22nd Mar                     .                    I got 500 ml           02:39 PM, 22nd Mar                     .                             02:39 PM, 22nd Mar                   Mais                   Could you please share with us images about the item you received?           02:40 PM, 22nd Mar                     .                             02:40 PM, 22nd Mar                     .                    Order number           02:40 PM, 22nd Mar                     .                             02:41 PM, 22nd Mar                     .                    What i ordered and payed for           02:41 PM, 22nd Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:44 PM, 22nd Mar                   Mais                   We can arrange a return process for the item and you will receive the refund, could you please confirm your wish about this?           02:44 PM, 22nd Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           02:46 PM, 22nd Mar                     .                    Yes           02:47 PM, 22nd Mar                     .                    Can’t you just replace it           02:47 PM, 22nd Mar                     .                    I want the 1 L bottle           02:47 PM, 22nd Mar                   Mais                   Please accept our full apology that  we do not have online exchange option available at this time           02:49 PM, 22nd Mar                   Mais                   We can arrange the collection process and once you received the refund you can re order the item you want and we will do our best to deliver it correctly.           02:49 PM, 22nd Mar                     .                    Ok refund please           02:49 PM, 22nd Mar                   Mais                   Please give me a minute to check.           02:50 PM, 22nd Mar                     .                    Ok           02:51 PM, 22nd Mar                   Mais                   We have created a return request for the item on 22-3-23           02:55 PM, 22nd Mar                   Mais                   You must have received an email notification from us containing a link. We request you to please click on that link and fill your address and contact details.           02:56 PM, 22nd Mar                     .                    Ok           02:56 PM, 22nd Mar                     .                    Done           02:57 PM, 22nd Mar                   Mais                   Is there anything else I can assist you with?           02:58 PM, 22nd Mar                     .                    No thank you           02:58 PM, 22nd Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:59 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5908772