Subject: Ticket Assigned - Conversation with Thanseer
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 10:55:28 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Thanseer Thanseer                    Hi           02:42 PM, 22nd Mar                     Thanseer                             02:42 PM, 22nd Mar                     Thanseer                             02:42 PM, 22nd Mar                     Thanseer                    I have 2 orders pending since 5 days. May I know the reason for this delay?           02:43 PM, 22nd Mar                   Mais                   Hi Thanseer, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:47 PM, 22nd Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           02:47 PM, 22nd Mar                   Mais                   Please give me a minute to check.           02:47 PM, 22nd Mar                   Mais                   We would like to inform you that our order 9420392619 is now ready for collection.  Kindly make sure to have your ID or Passport, during the pickup.    Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           02:50 PM, 22nd Mar                     Thanseer                    I haven’t received the message yet.           02:51 PM, 22nd Mar                     Thanseer                    How I can show the sms then?           02:51 PM, 22nd Mar                   Mais                   As well, your order 9420378536 is now ready for collection.  Kindly make sure to have your ID or Passport, during the pickup.    Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           02:51 PM, 22nd Mar                   Mais                   Kindly note that you can use this conversation as a proof to collect your items           02:52 PM, 22nd Mar                   Mais                   Is there anything else I can assist you with?           02:53 PM, 22nd Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           02:55 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5908734