Subject: Note Added - [#5781830] Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 09:13:19 +0000 (UTC)

Hi ,    Varun Sharma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5781830    Subject:  Returns   Requester: Knudsen_lisa    Note Content:   <div class="WordSection1">
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Why is this escalated, what is the reason for exception return?</span></div>
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<div class="MsoNormal"><span lang="EN-US">Best</span></div>
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<div class="MsoNormal"><span lang="EN-US">Varun</span></div>
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<div>From:<span lang="EN-US"> Landmark Group &lt;[email-masked]&gt;
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<b>Sent:</b> Wednesday, 22 March 2023 11:50 AM<br>
<b>To:</b> Varun Sharma &lt;[email-masked]&gt;; Sanket Sable &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5781830] - Returns</span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Is there any update on this issue? </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Refund approval<br>
Order Date : Jan 27, 2023<br>
Order ID: 9412247487<br>
Return Tracking IDs : RP020523001882 and RP020523002788<br>
Items value: AED 210<br>
Item IDs and Names : 1) 165204550-- All-Over Floral Print Sleeveless Longline Jacket with Notch Lapel; quantity 2<br>
2) 165183146-- Styli Unwind Scallop Lace Trim Edge Satin Belted Midi Robe ; quantity 1<br>
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Assistance Required: Refund approval<br>
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Issue Description: Customer confirmed us that he returned the items under the above mentioned RVPs but as per the warehouse these items not received at warehouse.<br>
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Customer history: Customer is shopping with us since 4/30/22 and has a total of 18 completed orders.<br>
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Assistance Required: Kindly provide us the approval to process the refund for the mentioned order and assist to close this case.<br>
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Thank you for your help!<br>
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Regards,<br>
Mais.</span></div>
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</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5781830:1125156</span><span style="font-size:10.5pt;font-family:-apple-system">
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