Subject: Ticket Assigned - Conversation with Chloe Nixon
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 12:50:43 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Chloe Nixon Chloe Nixon                    Hello, I called today to track my order           04:39 PM, 21st Mar                     Chloe Nixon                    Order#9420755653           04:40 PM, 21st Mar                   Mais                   Hi Chloe, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:40 PM, 21st Mar                     Chloe Nixon                    You said the delivery company tried to contact me yesterday but they did not           04:40 PM, 21st Mar                     Chloe Nixon                    Also said you would contact delivery company for them to call me before 4pm but this hasn’t happened           04:40 PM, 21st Mar                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           04:40 PM, 21st Mar                     Chloe Nixon                    I need my order today or need to cancel           04:40 PM, 21st Mar                     Chloe Nixon                    0525784364 3503 creek horizon tower 1           04:41 PM, 21st Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:42 PM, 21st Mar                   Mais                   We will get in touch with you at the soonest we can.           04:42 PM, 21st Mar                     Chloe Nixon                    sorry but this is what your team said 4 hours ago           04:43 PM, 21st Mar                     Chloe Nixon                    I need a solution today as the order is for my holiday tomorrow           04:43 PM, 21st Mar                   Mais                   Please accept our full apology for the delay, we will do our best to deliver your order as soon as we can           04:45 PM, 21st Mar                     Chloe Nixon                    As I stated if it is not delivered today I will need to cancel and get a refund           04:47 PM, 21st Mar                   Mais                   Kindly rest assured that we will deliver your order on a priority.           04:47 PM, 21st Mar                   Mais                   Is there anything else I can assist you with?           04:48 PM, 21st Mar                     Chloe Nixon                    No that’s all thank you           04:49 PM, 21st Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:50 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5903964