Subject: Ticket Assigned - Conversation with Shahla Shirin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 12:09:18 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shahla Shirin Shahla Shirin                    I have a return request and i am contacting you the third time even though you are saying you updated the team i have no updates yet why is no one taking the return?? This is happened the second time for me why no response for regurn           03:48 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:48 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello Shahla Shirin , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:48 PM, 21st Mar                     Shahla Shirin                    2           03:48 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            03:49 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:49 PM, 21st Mar                     Shahla Shirin                    2           03:49 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:49 PM, 21st Mar                     Shahla Shirin                    1           03:49 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:49 PM, 21st Mar                     Shahla Shirin                    [email-masked]           03:49 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:49 PM, 21st Mar                     Shahla Shirin                    I have a return request and i am contacting you the third time even though you are saying you updated the team i have no updates yet why is no one taking the return?? This is happened the second time for me why no response for regurn           03:49 PM, 21st Mar                   Mais                   Hi Shahla, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:53 PM, 21st Mar                   Mais                   Please give me a minute to check.           03:53 PM, 21st Mar                     Shahla Shirin                    I have a return request and i am contacting you the third time even though you are saying you updated the team i have no updates yet why is no one taking the return?? This is happened the second time for me why no response for regurn           03:54 PM, 21st Mar                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:56 PM, 21st Mar                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           04:00 PM, 21st Mar                     Shahla Shirin                    0506846202           04:00 PM, 21st Mar                     Shahla Shirin                    Shahla shirin Villa no 16  30 b street , near adcb metro station exit 2  Karama -dubai           04:00 PM, 21st Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:03 PM, 21st Mar                   Mais                   We will get in touch with you at the soonest we can           04:03 PM, 21st Mar                     Shahla Shirin                    Ok           04:06 PM, 21st Mar                   Mais                   Is there anything else I can assist you with?           04:07 PM, 21st Mar                     Shahla Shirin                    Ok           04:07 PM, 21st Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:09 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5903684