Subject: Ticket Assigned - Conversation with Metwally
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 12:02:14 +0000 (UTC)

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Metwally Metwally                    Hi           03:46 PM, 21st Mar                   Mais                   Hi Metwally, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:47 PM, 21st Mar                     Metwally                    I made an order but it showing in my order history 3 orders with the same items           03:47 PM, 21st Mar                     Metwally                    Order # 8421196265 Is placed           03:48 PM, 21st Mar                     Metwally                    And Order # 8421196256 And Order # 8421196250 Mentioned verifying payment           03:49 PM, 21st Mar                   Mais                   We would like to inform you that this order 8421196265 has been placed successfully, and the expected date of it to be ready for collection is 22-3-23 so please allow us th
 e time and we will you send you a message when the order will be ready for pick up from the site           03:54 PM, 21st Mar                     Metwally                    Can u cancel this 2 orders please           03:55 PM, 21st Mar                     Metwally                    Thank you           03:55 PM, 21st Mar                   Mais                   We have checked and we found that an orders 8421196256 and 8421196250 have been created on 3/21/23 Please note that your orders are still under verification and we will contact you to confirm if they have been successfully processed or canceled due to technical errors or problems in the payment process.           03:56 PM, 21st Mar                   Mais                   We kindly ask you to wait 24 hours to be contacted and notified of the status of your orders.           03:57 PM, 21st Mar                     Metwally                    I want them to be canceled, because I didn't complete the payment process due to an er
 ror in knet portal           03:58 PM, 21st Mar                   Mais                   Please allow us 24 hours so that we can cancel your orders           03:59 PM, 21st Mar                     Metwally                    Okay thanks           04:00 PM, 21st Mar                   Mais                   Is there anything else I can assist you with?           04:00 PM, 21st Mar                     Metwally                    No that's all           04:01 PM, 21st Mar                     Metwally                    Thanks           04:01 PM, 21st Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:02 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5903642