Subject: Ticket Assigned - Conversation with Rutuja Tarkar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 11:06:31 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rutuja Tarkar Rutuja Tarkar                    2           02:16 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:16 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello Rutuja Tarkar , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:17 PM, 21st Mar                     Rutuja Tarkar                    1           02:17 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:17 PM, 21st Mar                     Rutuja Tarkar                    9420893727           02:17 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC032023002723    You can also easily track your order from My Account > Order History.             02:17 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:17 PM, 21st Mar                     Rutuja Tarkar                    2           02:17 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:17 PM, 21st Mar                     Rutuja Tarkar                    1           02:17 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:17 PM, 21st Mar                     Rutuja Tarkar                    [email-masked]           02:17 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:17 PM, 21st Mar                     Rutuja Tarkar                    Hi           02:18 PM, 21st Mar                     Rutuja Tarkar                    Where is my shipment           02:19 PM, 21st Mar                     Rutuja Tarkar                    No one contacted me for delivery           02:19 PM, 21st Mar                     Rutuja Tarkar                    Find out my parcel           02:21 PM, 21st Mar                   Mais                   Hi Rutuja, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:31 PM, 21st Mar                     Rutuja Tarkar                    9420893727           02:32 PM, 21st Mar                     Rutuja Tarkar                    9420893723           02:32 PM, 21st Mar                     Rutuja Tarkar                    Where is my order           02:32 PM, 21st Mar                     Rutuja Tarkar                    On tracking they said           02:32 PM, 21st Mar                     Rutuja Tarkar                    Rejected by customer           02:32 PM, 21st Mar                     Rutuja Tarkar                    But it never come to me           02:33 PM, 21st Mar                     Rutuja Tarkar                    Can u show me which address they went           02:33 PM, 21st Mar                     Rutuja Tarkar                    Very slow reply from your customer care I must say           02:35 PM, 21st Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay. This is definitely not the experience we wish you had when shopping on our website.           02:36 PM, 21st Mar                   Mais                   Please give me a minute to check.           02:36 PM, 21st Mar                     Rutuja Tarkar                    Ok           02:37 PM, 21st Mar                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           02:37 PM, 21st Mar                     Rutuja Tarkar                    313 AL. Manzel           02:38 PM, 21st Mar                     Rutuja Tarkar                    Karama           02:38 PM, 21st Mar                     Rutuja Tarkar                    Opp to karama fish market           02:38 PM, 21st Mar                     Rutuja Tarkar                    Room number 313           02:38 PM, 21st Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:39 PM, 21st Mar                   Mais                   We will get in touch with you at the soonest we can           02:39 PM, 21st Mar                     Rutuja Tarkar                    It should get it in same day           02:39 PM, 21st Mar                     Rutuja Tarkar                    As mentioned           02:39 PM, 21st Mar                     Rutuja Tarkar                    I placed order as I wanted it today           02:39 PM, 21st Mar                     Rutuja Tarkar                    It’s so frustrating           02:39 PM, 21st Mar                   Mais                   Please accept our full apology, we will do our best to deliver your order and assist you to the fullest.           02:43 PM, 21st Mar                     Rutuja Tarkar                    Today? We           02:44 PM, 21st Mar                   Mais                   Kindly note that we will do our best to deliver your order as soon as we can           02:46 PM, 21st Mar                   Mais                   Is there anything else I can assist you with?           02:48 PM, 21st Mar                     Rutuja Tarkar                    Wht is the status u received           02:48 PM, 21st Mar                     Rutuja Tarkar                    Why they canceled           02:48 PM, 21st Mar                     Rutuja Tarkar                    And when parcel will arrive as u need to keep money ready and need to be at home           02:49 PM, 21st Mar                   Mais                   Please give me a minute to check.           02:53 PM, 21st Mar                   Mais                   Please and kindly allow us the time so that we can solve this issue and we will update you accordingly.           02:57 PM, 21st Mar                   Mais                   Is there anything else I can assist you with?           02:58 PM, 21st Mar                     Rutuja Tarkar                    This           02:58 PM, 21st Mar                   Mais                   Could you please elaborate your query?           03:01 PM, 21st Mar                     Rutuja Tarkar                    It should get it in same day           03:01 PM, 21st Mar                     Rutuja Tarkar                    I need parcel time and date           03:02 PM, 21st Mar                     Rutuja Tarkar                    And also email me my product purchase           03:02 PM, 21st Mar                     Rutuja Tarkar                    As I have book it at guest and i dnt remember my purchase           03:02 PM, 21st Mar                   Mais                   Please and kindly allow us the time so that we can deliver your order successfully.           03:04 PM, 21st Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:06 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5903220