Subject: Ticket Assigned - Conversation with Natalie
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 10:35:59 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Natalie Natalie                    Hi           02:10 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:10 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello Natalie , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:10 PM, 21st Mar                     Natalie                    1           02:11 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:11 PM, 21st Mar                     Natalie                    9420446481           02:12 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    If you wish to cancel your order, please flow below link.      During sales, your order may take longer to arrive.            02:12 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:12 PM, 21st Mar                     Natalie                    2           02:12 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:12 PM, 21st Mar                     Natalie                    1           02:13 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:13 PM, 21st Mar                     Natalie                    [email-masked]           02:13 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:13 PM, 21st Mar                   Mais                   Hi Natalie, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:18 PM, 21st Mar                     Natalie                    I want to know when my shipment will be delivered           02:18 PM, 21st Mar                     Natalie                    I ordered on 18/3           02:19 PM, 21st Mar                     Natalie                    Order #: 9420446481           02:19 PM, 21st Mar                   Mais                   Sorry for this delay, could you please confirm your contact number and your address?           02:22 PM, 21st Mar                     Natalie                             02:23 PM, 21st Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             02:29 PM, 21st Mar                   Mais                   We will get in touch with you at the soonest we can           02:29 PM, 21st Mar                     Natalie                    What does that mean ? I was told delivery tomorrow but didn’t see updates           02:30 PM, 21st Mar                     Natalie                    So I contact you because I saw no movement           02:30 PM, 21st Mar                     Natalie                    Please I want delivery tomorrow or I will cancel the order           02:31 PM, 21st Mar                   Mais                   Kindly rest assured as we will do our best to deliver your order at the soonest we can           02:32 PM, 21st Mar                   Mais                   Is there anything else I can assist you with?           02:33 PM, 21st Mar                     Natalie                    No thanks           02:34 PM, 21st Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:35 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5903025