Subject: Ticket Assigned - Conversation with Lex
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 14:20:44 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lex Lex                    Hello           06:09 PM, 20th Mar                   Mais                   Hi Lex, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           06:10 PM, 20th Mar                     Lex                    Good evening           06:11 PM, 20th Mar                     Lex                    Please why is my order not delivered?           06:11 PM, 20th Mar                   Mais                   Could you please confirm if this is the intended order 9419514062?           06:12 PM, 20th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           06:13 PM, 20th Mar                     Lex                    Yes           06:13 PM, 20th Mar                   Mais                   We sincerely apologize for any inconvenience caused to you.           06:13 PM, 20th Mar                   Mais                   We would like to inform you that our courier partner tried to  deliver your order without success.           06:14 PM, 20th Mar                   Mais                   The courier has now sent the items back to the warehouse. Now, we would request you to order these items again from our website.           06:14 PM, 20th Mar                     Lex                    Tried how           06:14 PM, 20th Mar                   Mais                   Please accept our full apology as the courier could not be able to deliver your items           06:15 PM, 20th Mar                     Lex                    I even sent my location on WhatsApp but still didn’t receive my order           06:15 PM, 20th Mar                     Lex                    I received the mail today and this information is very false as my mobile number has been reachable 24/7…           06:15 PM, 20th Mar                   Mais                   Please accept our full apology, we will do our best to not repeat such mistakes again and to raise our quality service in order to meet all your wish.           06:15 PM, 20th Mar                     Lex                    Ok then           06:16 PM, 20th Mar                   Mais                   Is there anything else I can assist you with?           06:16 PM, 20th Mar                     Lex                    The order has been returned           06:17 PM, 20th Mar                     Lex                    Means I can’t get it anymore ?           06:17 PM, 20th Mar                     Lex                    Or it will be sent out for another delivery?           06:17 PM, 20th Mar                   Mais                   Yes and we regret to inform you that we are unable to re ship the items again, you can place a new order with the items you wish and we will do our best to deliver your order successfully without any mistakes or delays.           06:17 PM, 20th Mar                     Lex                    Ok           06:18 PM, 20th Mar                   Mais                   Is there anything else I can assist you with?           06:19 PM, 20th Mar                     Lex                    That’s all           06:19 PM, 20th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           06:20 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5898999