Subject: Ticket Assigned - Conversation with Sourav
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 12:42:30 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sourav Sourav                    Hi           04:27 PM, 20th Mar                     Sourav                    Order # 94200941522           04:28 PM, 20th Mar                   Mais                   Hi Sourav, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:28 PM, 20th Mar                   Mais                   We would like to inform you that the expected date of the order to be ready for collection is 22-3-23, so please allow us the time           04:30 PM, 20th Mar                     Sourav                    I did not receive any email or sms for my order           04:30 PM, 20th Mar                   Mais                   Knowing that you will receive a message when the order will be ready for collection           04:30 PM, 20th Mar                     Sourav                    I want to get 
 the bill aslo now           04:30 PM, 20th Mar                   Mais                   Please allow us the time so that we can process the order and do the needful           04:30 PM, 20th Mar                     Sourav                    Plz share the bill now           04:30 PM, 20th Mar                   Mais                   Kindly note that we are unable to send the invoice before delivering the order           04:31 PM, 20th Mar                     Sourav                    But I have no acknowledgement even for my payment           04:31 PM, 20th Mar                     Sourav                    How is that possible           04:31 PM, 20th Mar                   Mais                   Please accept our full apology and kindly allow us the time so that we can process the order and you can collect it and you will receive the invoice with it, and in case you have faced any issue please contact us again so that we can check for you further.           04:32 PM, 20th Mar         
             Sourav                    I am unable to get the password reset link also, tried more than 15 times           04:33 PM, 20th Mar                     Sourav                    Not getting it on my email           04:33 PM, 20th Mar                   Mais                   We sincerely apologize for the issue that you are facing however, please simply follow the below steps to reset the password for your account:  1. Click on "Forgot Password" Link on the login window. 2. Enter your registered email address (in small letters). 3. Check your registered email inbox/spam folder and note that the link might take 1-5 minutes to be received. 4. Click on the password reset link and change your password. 5. You can login now with your new password           04:34 PM, 20th Mar                   Mais                   Is there anything else I can assist you with?           04:36 PM, 20th Mar                     Sourav                    Atleast give me the invoice amount details    
        04:36 PM, 20th Mar                     Sourav                    I have paid through gift card, if I cancel my order how will I get the refund           04:39 PM, 20th Mar                   Mais                   Kindly note that the invoice will be sent once the consignment will be created, just please allow us the time.           04:40 PM, 20th Mar                   Mais                   And in case you return the order, the amount will be refunded to your My Credit wallet.           04:41 PM, 20th Mar                     Sourav                    OK thanks           04:41 PM, 20th Mar                   Mais                   Is there anything else I can assist you with?           04:41 PM, 20th Mar                     Sourav                    No thanks           04:41 PM, 20th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:42 PM, 20th Mar                                        
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