Subject: Ticket Assigned - Conversation with Marwa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 11:55:07 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Marwa Marwa                    Hello           02:45 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:45 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Hello Marwa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:45 PM, 20th Mar                     Marwa                    3           02:45 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            02:45 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:45 PM, 20th Mar                     Marwa                    2           02:46 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:46 PM, 20th Mar                     Marwa                    3           02:46 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Hello Marwa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:46 PM, 20th Mar                     Marwa                    1           02:46 PM, 20th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:46 PM, 20th Mar                     Marwa                             02:46 PM, 20th Mar                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           02:46 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            02:46 PM, 20th Mar                     Marwa                    9420727133           02:47 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            02:47 PM, 20th Mar                     Marwa                    1           02:47 PM, 20th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:47 PM, 20th Mar                     Marwa                    9420727133           02:47 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            02:47 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:47 PM, 20th Mar                     Marwa                    Speak to agent           02:50 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:50 PM, 20th Mar                     Marwa                    2           02:50 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:50 PM, 20th Mar                     Marwa                    1           02:51 PM, 20th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:51 PM, 20th Mar                     Marwa                    [email-masked]           02:54 PM, 20th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:54 PM, 20th Mar                   Mais                   Hi Marwa, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:56 PM, 20th Mar                     Marwa                    Hi mais           02:56 PM, 20th Mar                   Mais                   We can see that you have contacted us regarding your order 9420727133           02:56 PM, 20th Mar                     Marwa                    I have ordered this yesterday and it was cancelled by your end may i onow why?           02:57 PM, 20th Mar                     Marwa                    I don’t want to cancel the items please           02:57 PM, 20th Mar                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:59 PM, 20th Mar                   Mais                   We truly apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           03:02 PM, 20th Mar                   Mais                   We regret to inform you that the product has been canceled from order 9420727133 due to its out of stock/quality check issues, so we have partially shipped your order, and the amount of the canceled product AED 11.49 has been returned to your account on 3/20/23 and it takes 7 to 14 working days for the amount to appear in your account, according to procedures your bank.           03:02 PM, 20th Mar                   Mais                   We will also not be happy if you receive bad items in your order, which is why the item is canceled and you receive notice on the same.           03:03 PM, 20th Mar                   Mais                   Is there anything else I can assist you with?           03:05 PM, 20th Mar                     Marwa                    Yes           03:06 PM, 20th Mar                     Marwa                    Why the credit is 73.93 not full amount of the price of the items canceled! As it’s not me the one who canceled           03:07 PM, 20th Mar                     Marwa                    I suppose to get 96 credit on return           03:08 PM, 20th Mar                   Mais                   Please give me a minute to check.           03:09 PM, 20th Mar                   Mais                   We have checked and we would like to inform you that you have used promotional voucher while placing your order and all the vouchers are non refundable. Hence, we have processed the refund for the same amount which you have paid for it.\           03:15 PM, 20th Mar                     Marwa                    Then how come you canceled the order?           03:15 PM, 20th Mar                     Marwa                    I paid this amount           03:16 PM, 20th Mar                     Marwa                    And the voucher my right!           03:16 PM, 20th Mar                     Marwa                    Not urs           03:16 PM, 20th Mar                   Mais                   We will offer you a new voucher with the amount of 10 AED as a condensation, could you please confirm your wish about this?           03:19 PM, 20th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:20 PM, 20th Mar                     Marwa                    Yes i am           03:21 PM, 20th Mar                     Marwa                    Am calculating           03:21 PM, 20th Mar                     Marwa                    Can u please explain to me this           03:21 PM, 20th Mar                     Marwa                    I ordered something was on stock  You canceled it without permission of me  You returned 73 as a credit store not event cash! Or credit refund  Not the full amount of the items u canceled  And u decided from yourself that vouchers r not refundable   And I even know about it           03:24 PM, 20th Mar                     Marwa                    Who paid the voucher?           03:24 PM, 20th Mar                     Marwa                    Even if it’s vouchers not ur right to do what u did           03:25 PM, 20th Mar                     Marwa                    The balance in the voucher i lost i my right           03:25 PM, 20th Mar                   Mais                   Thank you for allowing me the time to check. I appreciate your patience.           03:32 PM, 20th Mar                   Mais                   We would like to inform you that we have processed the refund of amount AED 11.49 on 3/20/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           03:36 PM, 20th Mar                   Mais                   As well, we have processed the refund of amount AED 73.9313 in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           03:37 PM, 20th Mar                     Marwa                    I don’t understand           03:37 PM, 20th Mar                   Mais                   And you have used 10.5 AED as a voucher which is non refundable, and we would like to offer you a new one           03:38 PM, 20th Mar                     Marwa                    11.4 aed for what?           03:38 PM, 20th Mar                   Mais                   The amount of AED 11.49 from the canceled item has been refunded to your bank account.           03:41 PM, 20th Mar                     Marwa                    11.49+ 10.5 will be added to 73.93 ?           03:42 PM, 20th Mar                   Mais                   The amount of 11.49 AED will be refunded to your bank account and the amount of 73.93 AED will be refunded to your My Credit, and the amount of 10.5 AED will be refunded as an online voucher           03:45 PM, 20th Mar                     Marwa                    Okk           03:45 PM, 20th Mar                     Marwa                    The online voucher will be sent by you?           03:45 PM, 20th Mar                   Mais                   Yes, please allow us 24 hours so that we can process it and we will update you through your email           03:50 PM, 20th Mar                     Marwa                    Ok thanks           03:51 PM, 20th Mar                   Mais                   Is there anything else I can assist you with?           03:52 PM, 20th Mar                     Marwa                    No i will be waiting for the refund and the return           03:52 PM, 20th Mar                   Mais                   We will update you at the soonest we can           03:54 PM, 20th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:54 PM, 20th Mar                     Marwa                    Thanks           03:54 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5898052