Subject: Ticket Assigned - Conversation with Jameela
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 11:00:09 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jameela Jameela                    Hello. I had an order delivery done to me today but haven't received any update on when it will come.           02:45 PM, 20th Mar                     Jameela                    Even "out for delivery" msg hasn't come so wanted to know whether I'll receive it today or not.           02:45 PM, 20th Mar                   Mais                   Hi Jameela, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:45 PM, 20th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           02:45 PM, 20th Mar                   Mais                   Please give me a minute to check.           02:46 PM, 20th Mar                     Jameela                    Sure.           02:46 PM, 20th Mar        
            Mais                   We would like to inform you that the expected date of the order to be delivered is 20-3-23, so please allow us till the end of this day so that the order can be delivered           02:47 PM, 20th Mar                   Mais                   As well, please note that you will be contacted by the courier before delivering the order, so please arrange with him to deliver your items at your specified time.           02:47 PM, 20th Mar                     Jameela                    So could you send the number of the delivery person?           02:48 PM, 20th Mar                     Jameela                    As I had to go out so will inform him the time to deliver the parcel.           02:48 PM, 20th Mar                   Mais                   Kindly accept our full apology that we do not have the courier's numbers, however he will call you at the soonest please allow us the time.           02:48 PM, 20th Mar                     Jameela                
     Sure.           02:48 PM, 20th Mar                     Jameela                    Thank you.           02:49 PM, 20th Mar                     Jameela                    And also the Shukran points are added once delivery is done?           02:49 PM, 20th Mar                   Mais                   Yes sure.           02:50 PM, 20th Mar                   Mais                   Is there anything else I can assist you with?           02:51 PM, 20th Mar                     Jameela                    If anything comes broken so I can contact you again here?           02:51 PM, 20th Mar                     Jameela                    As I have glass items so I hope they come in a proper state.           02:52 PM, 20th Mar                   Mais                   Kindly contact us again if you have faced any issue with the items or the delivery process.           02:52 PM, 20th Mar                     Jameela                    Sure.           02:53 PM, 20th Mar                   Mais 
                   Is there anything else I can assist you with?           02:58 PM, 20th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:59 PM, 20th Mar                     Jameela                    Nope           03:00 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5897686