Subject: Ticket Assigned - Conversation with Kamran Shaikh
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Mar 2023 12:40:59 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kamran Shaikh Kamran Shaikh                    Hello           04:26 PM, 18th Mar                     Kamran Shaikh                    I wanted to enquire about my returns / refund... no one collected the package and now the return has been cancelled           04:27 PM, 18th Mar                     Kamran Shaikh                    Order# 8417069565           04:27 PM, 18th Mar                   Mais                   Hi Kamran, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:27 PM, 18th Mar                   Mais                   Could you please confirm if you have handed the items to the courier or not?           04:29 PM, 18th Mar                     Kamran Shaikh                    No, the courier did not collect.. wasn't able to coordinate time           04:30 PM, 18th Mar                     Kamran Shaikh                    Should I drop it off at the store?           04:31 PM, 18th Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:31 PM, 18th Mar                   Mais                   We will get in touch with you at the soonest we can           04:32 PM, 18th Mar                     Kamran Shaikh                    Ok.           04:33 PM, 18th Mar                     Kamran Shaikh                    Can you pls advise them to collect in the evening after 7?           04:33 PM, 18th Mar                     Kamran Shaikh                    Or tomorrow morning?           04:33 PM, 18th Mar                     Kamran Shaikh                    I'm unavailable in the afternoon hours           04:34 PM, 18th Mar                   Mais                   Sure, we will do the needful as well you will be contacted by the courier before collecting the items, so please arrange with him to collect your returns at your specified time.           04:35 PM, 18th Mar                     Kamran Shaikh                    Ok           04:35 PM, 18th Mar                     Kamran Shaikh                    Thank you           04:35 PM, 18th Mar                   Mais                   Is there anything else I can assist you with?           04:39 PM, 18th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:40 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5868726