Subject: Ticket Assigned - Conversation with Bhumika
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 18 Mar 2023 10:58:45 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bhumika Bhumika                    Hi           02:50 PM, 18th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:50 PM, 18th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            02:50 PM, 18th Mar                     Bhumika                    1           02:50 PM, 18th Mar                   Centrepoint UAE whatsapp bot                    Hello Bhumika , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:50 PM, 18th Mar                     Bhumika                    1           02:50 PM, 18th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:50 PM, 18th Mar                     Bhumika                    FP031723002633           02:51 PM, 18th Mar                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           02:51 PM, 18th Mar                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            02:51 PM, 18th Mar                     Bhumika                    1           02:51 PM, 18th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:51 PM, 18th Mar                     Bhumika                    9420188446           02:51 PM, 18th Mar                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP031723002633    You can also easily track your order from My Account > Order History.             02:52 PM, 18th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:52 PM, 18th Mar                     Bhumika                    2           02:52 PM, 18th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:52 PM, 18th Mar                     Bhumika                    1           02:52 PM, 18th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:52 PM, 18th Mar                     Bhumika                    [email-masked]           02:52 PM, 18th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:52 PM, 18th Mar                   Mais                   Hi Bhumika, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:53 PM, 18th Mar                   Mais                   We can see that you have contacted us regarding your order 9420188446           02:53 PM, 18th Mar                   Mais                   We have checked for you and found via your order tracking number that your order 9420188446 has been out for delivery on 18-3-23, and we hope it will be delivered to you as soon as possible.           02:54 PM, 18th Mar                   Mais                   Please allow us the time so that the courier can contact you and deliver your order successfully.           02:54 PM, 18th Mar                   Mais                   Is there anything else I can assist you with?           02:55 PM, 18th Mar                     Bhumika                    Just wanted to know when it will come           02:56 PM, 18th Mar                     Bhumika                    As the tracking doesn’t give any information or timings           02:56 PM, 18th Mar                   Mais                   Kindly note that we are unable to determine a specified time, but the courier will contact you and you can arrange with him to deliver your items at your prefer time.           02:57 PM, 18th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:58 PM, 18th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5868029