Subject: New Reply Received - Re: Sorry, we had to cancel your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 18 Mar 2023 06:56:32 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Re: Sorry, we had to cancel your order.  Ticket comment <div dir="auto">Please be aware that this is the third time i am trying to buy the same product but turns out to be an utter failure!! This is costing me my time and money and causing me a lot of stress!!!</div>
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<div>On Sat, 18 Mar 2023 at 10:53 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Nivin​,</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for contacting us and giving us the opportunity to serve you.<br><br>Please accept our apologies for the inconvenience caused to you. We know that this is not the ideal experience for you while shopping with us, but we would like to inform you that necessary actions will be taken not to repeat this mistake again.<br><br>We know that you expect the highest levels of service from our company, and we are very sorry for our failure to comply to the basic standards related to delivering the order.<br><br>As well, we would like to offer you a new online voucher with the amount of 45 AED, and you can use it with your future purchases through the online, so please allow us the time so that we can arrange it and assist you to the fullest.<br><br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Once again please accept our full apology, and we thank your patience and understanding. </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><br></div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Please do not hesitate to contact us if you have any further queries! </div>
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<div style='margin-top:0px;margin-bottom:1rem;box-sizing:border-box;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;box-sizing:border-box;display:inline!important;background-color:rgb(255,255,255);color:rgb(0,0,0)'>Max </span>Support Team.</div>
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<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:small;line-height:19.5px"><font>Best regards,</font></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><span style="color:rgb(6,78,152)"><strong><font>Nivin M. Babu</font></strong></span></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><span style="color:rgb(128,128,128)"><font>Sr. Technical Support Engineer</font></span></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><font> </font></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><span style="color:rgb(6,78,152)"><strong><font>Bayanat Airports Engineering &amp; Supplies LLC</font></strong></span></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><font>PO Box 128642</font></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><font>Abu Dhabi, UAE</font></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><font> </font></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><font><strong>M</strong>.: <span style="color:rgb(79,129,189)">+ 971 55 413 6261</span></font></div>
<div style="margin:0in 0in 0.0001pt;padding:0px;color:rgb(0,0,0);font-size:medium;background-image:initial;background-position:initial;background-repeat:initial"><font><strong><span style="font-size:10pt">E</span></strong><span style="font-size:10pt">.:  </span><span><span style="font-size:10pt;color:rgb(79,129,189)"><a style="color:rgb(0,102,204);outline:none" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:rgb(79,129,189)">[email-masked]</span></a></span></span></font></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><font><span style="font-size:18pt;color:green">P</span><span style="font-size:10pt;display:inline-block"><span style="font-size:8pt"> </span></span><span style="font-size:10pt;color:green">Please consider the environment before printing this email</span></font></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5862276