Subject: New Reply Received - Conversation with Olivia Savitha Fernandes
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 17 Mar 2023 14:21:44 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Conversation with Olivia Savitha Fernandes  Ticket comment <div dir="ltr">How about the refund on the Items from the below ?<div>
<span style="color:rgb(32,32,32);font-family:Helvetica,Arial,sans-serif;font-size:16px"> Here’s how your return </span><span style="font-family:Helvetica,Arial,sans-serif;font-size:16px;color:rgb(0,185,229)">1004031771</span><span style="color:rgb(32,32,32);font-family:Helvetica,Arial,sans-serif;font-size:16px"> for order </span><span style="font-family:Helvetica,Arial,sans-serif;font-size:16px;color:rgb(0,185,229)">9419061550</span><span style="color:rgb(32,32,32);font-family:Helvetica,Arial,sans-serif;font-size:16px"> </span><br><div><div dir="ltr" class="gmail_signature"><div dir="ltr">
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<div>Thanks and Regards, </div>
<div>Savitha Fernandes. </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, Mar 17, 2023 at 12:17 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
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<div>Hi Savitha,</div>
<div>​<br>
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<div dir="ltr">Thank you for reaching out to Max.</div>
<div dir="ltr">​<br>
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<div dir="ltr">Please accept our full apologies for the inconvenience caused to you and for the delay.<br><br>We would like to inform you that after checking and according to the information available to us, it turns that your items have been picked up on 16-3-23 and reached our warehouse on 16-3-23 and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.<br><br>Once the refund is processed the amount you paid will be refunded to your My Credit.<br><br>We thank you for your understanding and cooperation.<br><br>Feel free to reach out to us if you need any further assistance!<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span style='color:rgb(0,0,0);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;background-color:rgb(255,255,255);text-decoration-style:initial;text-decoration-color:initial;float:none;box-sizing:border-box;display:inline'>Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5852958