Subject: Ticket Assigned - Conversation with Areeba Zeeshan
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 17 Mar 2023 12:41:00 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Areeba Zeeshan Areeba Zeeshan                    This is what I ordered           04:12 PM, 17th Mar                     Areeba Zeeshan                    4 T-shirts           04:13 PM, 17th Mar                     Areeba Zeeshan                    Got only 3           04:13 PM, 17th Mar                   Mais                   Hi Areeba, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:13 PM, 17th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:13 PM, 17th Mar                   Mais                   Please give me a minute to check.           04:13 PM, 17th Mar                     Areeba Zeeshan                             04:13 PM, 17th Mar                     Areeba Zeeshan                             04:14 PM, 17th Mar                     Areeba Zeeshan                    Paid for 4 pieces           04:14 PM, 17th Mar                     Areeba Zeeshan                    Went to pick it up           04:14 PM, 17th Mar                     Areeba Zeeshan                    Can’t go again n again           04:14 PM, 17th Mar                     Areeba Zeeshan                    Kindly Chk           04:14 PM, 17th Mar                   Mais                   We regret to inform you that the product Slogan Embossed Print T-shirt with Applique Detail has been canceled from order 9420104795 due to its out of stock/quality check issues, so we have partially shipped your order, and the amount of the canceled product AED10.00 has been returned to your account on3/17/23 and it takes 7 to 14 working days for the amount to appear in your account, according to procedures your bank.           04:17 PM, 17th Mar                   Mais                   We will not be happy if you receive bad items in your order, which is why the item is canceled and you receive notice on the same.           04:17 PM, 17th Mar                     Areeba Zeeshan                    But it is not mentioned there           04:18 PM, 17th Mar                     Areeba Zeeshan                             04:18 PM, 17th Mar                   Mais                   We really apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           04:21 PM, 17th Mar                   Mais                   During a quality check, we found out that the item was not in good condition to be sold, hence we canceled your order.           04:21 PM, 17th Mar                     Areeba Zeeshan                    Ok no issues           04:21 PM, 17th Mar                     Areeba Zeeshan                    Thank you so much           04:21 PM, 17th Mar                   Mais                   Is there anything else I can assist you with?           04:22 PM, 17th Mar                     Areeba Zeeshan                    Just want to To know that if I can get same item in stores ?           04:22 PM, 17th Mar                     Areeba Zeeshan                    Or I can order again ?           04:22 PM, 17th Mar                     Areeba Zeeshan                    Is this item available ?           04:23 PM, 17th Mar                   Mais                   Please give me a minute to check.           04:25 PM, 17th Mar                   Mais                   Sorry for the delay, we are still checking.           04:30 PM, 17th Mar                   Mais                   Please check the attached images in order to check the availability of the items at the stores           04:36 PM, 17th Mar                   Mais                            04:36 PM, 17th Mar                   Mais                            04:37 PM, 17th Mar                   Mais                   Is there anything else I can assist you with?           04:39 PM, 17th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:40 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5864167