Subject: Ticket Assigned - Conversation with ?? Łỗℓă?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Mar 2023 12:20:16 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ?? Łỗℓă? ?? Łỗℓă?                    Hi  Till now nothing shipped no refund  No one replay to my email           03:38 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            03:38 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            03:38 PM, 17th Mar                     ?? Łỗℓă?                    1           03:38 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Hello ?? Łỗℓă? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            03:38 PM, 17th Mar                     ?? Łỗℓă?                    3           03:39 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            03:39 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:39 PM, 17th Mar                     ?? Łỗℓă?                    2           03:39 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             03:39 PM, 17th Mar                     ?? Łỗℓă?                    1           03:39 PM, 17th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           03:39 PM, 17th Mar                     ?? Łỗℓă?                    [email-masked]           03:40 PM, 17th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           03:40 PM, 17th Mar                   Mais                   Hi Aliaa, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           03:40 PM, 17th Mar                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           03:40 PM, 17th Mar                     ?? Łỗℓă?                             03:41 PM, 17th Mar                     ?? Łỗℓă?                             03:41 PM, 17th Mar                     ?? Łỗℓă?                    Till now nothing shipped no refund  No one replay to my email           03:41 PM, 17th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           03:42 PM, 17th Mar                   Mais                   Please give me a minute to check.           03:42 PM, 17th Mar                     ?? Łỗℓă?                    Ok           03:43 PM, 17th Mar                   Mais                   Kindly note that due to a technical issue the item was not charged and there will be no refund processed for this item. Hence, there is no need to return or receive this item.           03:45 PM, 17th Mar                   Mais                   Is there anything else I can assist you with?           03:46 PM, 17th Mar                     ?? Łỗℓă?                    How come it's not charge, it's cut from my credit and I didn't receive refund           03:46 PM, 17th Mar                     ?? Łỗℓă?                    U didn't assist dear to asking something else           03:46 PM, 17th Mar                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             03:52 PM, 17th Mar                     ?? Łỗℓă?                    This I know from 12 days now           03:53 PM, 17th Mar                   Mais                   We will get in touch with you at the soonest we can, please accept our full apology for the delay we will raise you issue to cancel the item and refund your amount.           03:54 PM, 17th Mar                     ?? Łỗℓă?                    How much my refund should be           03:55 PM, 17th Mar                   Mais                   Kindly note that the amount will be refunded to the same card you paid from           03:55 PM, 17th Mar                     ?? Łỗℓă?                    How much ?           03:56 PM, 17th Mar                   Mais                   Kindly note that you will receive the refund which you have paid for the item Juniors Change Centre Diaper Changing Table which is AED33.60           04:00 PM, 17th Mar                     ?? Łỗℓă?                    No dear           04:00 PM, 17th Mar                     ?? Łỗℓă?                    U charge me for table I didn't receive it           04:00 PM, 17th Mar                     ?? Łỗℓă?                    And still under process from 3rd of Mar           04:01 PM, 17th Mar                     ?? Łỗℓă?                    And the rest ?           04:01 PM, 17th Mar                     ?? Łỗℓă?                    32           04:01 PM, 17th Mar                     ?? Łỗℓă?                    This order idid not received only t- shirt @ 11 aed and delivery @10 and mention will refund 32 from 92 please clarify as I the refund should be 81           04:02 PM, 17th Mar                   Mais                   Sure, please note that we have already processed the refund of the amount 32.41 AED and it may takes 7-14 working days to be appeared in your account.           04:02 PM, 17th Mar                     ?? Łỗℓă?                    Please read           04:03 PM, 17th Mar                     ?? Łỗℓă?                    I didn't receive any refund           04:03 PM, 17th Mar                   Mais                   And now we will raise the issue to the concerned team in order to cancel the last item and process the refund.           04:03 PM, 17th Mar                     ?? Łỗℓă?                    Should be 81           04:03 PM, 17th Mar                   Mais                   Please note that it may takes 7-14 working days to be appeared in your account.           04:03 PM, 17th Mar                     ?? Łỗℓă?                    This order idid not received only t- shirt @ 11 aed and delivery @10 and mention will refund 32 from 92 please clarify as I the refund should be 81           04:03 PM, 17th Mar                     ?? Łỗℓă?                    Why u will cut again 10 aed           04:04 PM, 17th Mar                   Mais                   Please give me a minute to check.           04:05 PM, 17th Mar                     ?? Łỗℓă?                    Should be 71 not 32           04:06 PM, 17th Mar                   Mais                   Kindly note that the amount of 32.418 AED is for the items: Juniors Peyton Side Bassinet - Juniors Bathtub -  Juniors Baby Toilet Seat - Keeeper - Keeeper Disney Potty Seat with Anti-slip Function which they have been canceled.           04:07 PM, 17th Mar                   Mais                   And we have processed it successfully on 3/3/23.           04:07 PM, 17th Mar                     ?? Łỗℓă?                    And 33 for table           04:07 PM, 17th Mar                   Mais                   As well, please note that you have received these items Juniors All-Over Floral Print Winston Splash Mat and Typographic Print T-shirt with Crew Neck and Short Sleeves and you have paid the AED20.00 delivery charges for them, in addition to their price.           04:08 PM, 17th Mar                     ?? Łỗℓă?                    I pay 92 and only receive items with 21 so I have refund 71           04:08 PM, 17th Mar                   Mais                   And regarding the item Juniors Change Centre Diaper Changing Table, we will raise the issue to process the refund amount which is AED33.60           04:08 PM, 17th Mar                     ?? Łỗℓă?                    I didn’t order this mat           04:08 PM, 17th Mar                     ?? Łỗℓă?                    It’s 0 charge           04:08 PM, 17th Mar                   Mais                   Yes it was a gift, but you have ordered this item Typographic Print T-shirt with Crew Neck and Short Sleeves  and the delivery charges was for it.           04:09 PM, 17th Mar                     ?? Łỗℓă?                             04:09 PM, 17th Mar                     ?? Łỗℓă?                    Yes  y shirt with 11 and delivery fee 10           04:09 PM, 17th Mar                     ?? Łỗℓă?                             04:10 PM, 17th Mar                     ?? Łỗℓă?                    U will charge me for the large items shipping that I didn’t receive ?           04:10 PM, 17th Mar                   Mais                   We will offer you a voucher with the amount of 10 AED, are you agree with this?           04:10 PM, 17th Mar                     ?? Łỗℓă?                    No           04:11 PM, 17th Mar                     ?? Łỗℓă?                    I don’t need it           04:11 PM, 17th Mar                     ?? Łỗℓă?                    I need my money please           04:11 PM, 17th Mar                   Mais                   Kindly note that in case the item uniors Change Centre Diaper Changing Table will be canceled then we will process the refund of it's amount and the delivery charges for it, please rest assured.           04:11 PM, 17th Mar                     ?? Łỗℓă?                    They already send voucher with 20 and I send it back I need my refund money as I pay it           04:12 PM, 17th Mar                     ?? Łỗℓă?                    Actually I will make a complaint to consumer rights           04:13 PM, 17th Mar                   Mais                   Please note that we will cancel the item and refund your full amount, just please allow us the time so that we can do the needful           04:13 PM, 17th Mar                     ?? Łỗℓă?                    14 days for my refund and u will cut it and offer vouchers I didn’t pay by voucher           04:14 PM, 17th Mar                     ?? Łỗℓă?                    I need my refund 71 AED           04:14 PM, 17th Mar                     ?? Łỗℓă?                    No vouchers           04:14 PM, 17th Mar                   Mais                   Please accept our full apology for the delay, we will solve this issue on a priority.           04:14 PM, 17th Mar                     ?? Łỗℓă?                    No dear and I did a complain already to take my full refund back 71           04:15 PM, 17th Mar                   Mais                   Please note that we will do the needful and solve this issue in order to receive your amount at the soonest we can           04:18 PM, 17th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:20 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5864071