Subject: Ticket Assigned - Conversation with Cleo
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 17 Mar 2023 11:39:12 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Cleo Cleo                    Hi           03:16 PM, 17th Mar                   Mais                   Hi Cleo, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           03:17 PM, 17th Mar                     Cleo                    Good afternoon           03:17 PM, 17th Mar                     Cleo                    I had ordered some stuff online and I received it today but unfortunately I have some issues with the sizes           03:18 PM, 17th Mar                     Cleo                    How is it possible to exchange           03:18 PM, 17th Mar                   Mais                   We regret to inform you that we do not have online exchange option available at this time, however we can arrange a return process for the items through the online and you will receive the refund and then you can re order the
  items you wish with your specified size.           03:19 PM, 17th Mar                   Mais                   Otherwise, you can return the items to the store and you can check with them about their return/exchnage policy.           03:19 PM, 17th Mar                     Cleo                    Ok that's would be fine too           03:20 PM, 17th Mar                     Cleo                    So is it possible to exchange at the store           03:20 PM, 17th Mar                   Mais                   Kindly note that you can check with them.           03:20 PM, 17th Mar                     Cleo                    Ok           03:21 PM, 17th Mar                   Mais                   Is there anything else I can assist you with?           03:22 PM, 17th Mar                     Cleo                    Ok how can I do the online refund           03:22 PM, 17th Mar                   Mais                   Please contact us and provide us with the names of the items you want to r
 eturn and we will do the needful           03:23 PM, 17th Mar                     Cleo                    U can do it now           03:23 PM, 17th Mar                   Mais                   Yes, sure.           03:23 PM, 17th Mar                     Cleo                    What r the details U need           03:24 PM, 17th Mar                   Mais                   Kindly share with us the names of the items you want to return as they are on the site           03:25 PM, 17th Mar                     Cleo                    Solid long sleeves shirt with button closureand pocket           03:26 PM, 17th Mar                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:31 PM, 17th Mar                     Cleo                    Ok           03:31 PM, 17th Mar                   Mais                   Could you please confirm if you want to return the 3 items?           03:33 PM, 17th Mar                 
     Cleo                    Yes please           03:34 PM, 17th Mar                   Mais                   We would like to inform you that a return request has been created for the products from the order No. 9420088888 dated on 17-3-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           03:36 PM, 17th Mar                     Cleo                    Ok           03:37 PM, 17th Mar                   Mais                   Is there anything else I can assist you with?           03:38 PM, 17th Mar                     Cleo                    No that's it at the moment           03:38 PM, 17th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:38 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5863907