Subject: Ticket Assigned - Conversation with vjc?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Mar 2023 10:47:36 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vjc? vjc?                    Hello           02:37 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:37 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Hello Vjc? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:37 PM, 17th Mar                     vjc?                    3           02:38 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            02:38 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:38 PM, 17th Mar                     vjc?                    3           02:38 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Hi Vjc? , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            02:38 PM, 17th Mar                     vjc?                    1           02:38 PM, 17th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:38 PM, 17th Mar                     vjc?                    0564879135           02:38 PM, 17th Mar                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           02:38 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            02:38 PM, 17th Mar                     vjc?                    Order no. 9419211954           02:39 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            02:39 PM, 17th Mar                     vjc?                    1           02:39 PM, 17th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:39 PM, 17th Mar                     vjc?                    9419211954           02:39 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD010113647    You can also easily track your order from My Account > Order History.             02:39 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:39 PM, 17th Mar                     vjc?                    3           02:39 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Hi Vjc? , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            02:39 PM, 17th Mar                     vjc?                    5           02:39 PM, 17th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:39 PM, 17th Mar                   Mais                   Hi Vjcudiamat, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:40 PM, 17th Mar                     vjc?                    Hi i would like to check the status of my refund           02:41 PM, 17th Mar                     vjc?                    Order no. 9419211954 its babyzen yoyo grey i cancelled it and i would like to have a refund           02:41 PM, 17th Mar                   Mais                   Could you please confirm if you want to cancel the item Babyzen YOYO Grey Color Pack - 6+ ?           02:42 PM, 17th Mar                     vjc?                    Yes           02:43 PM, 17th Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.           02:44 PM, 17th Mar                   Mais                   We will get in touch with you at the soonest we can.           02:44 PM, 17th Mar                     vjc?                    Okay. How many days to process the refund ?           02:45 PM, 17th Mar                   Mais                   Please allow us 24-48 hours.           02:45 PM, 17th Mar                     vjc?                    Okay thank you           02:46 PM, 17th Mar                   Mais                   Is there anything else I can assist you with?           02:46 PM, 17th Mar                     vjc?                    Thats all thank you           02:46 PM, 17th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:47 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5863654