Subject: Ticket Assigned - Conversation with drwalaa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 17 Mar 2023 10:22:28 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with drwalaa drwalaa                    H           02:04 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:04 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Hello Drwalaa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:04 PM, 17th Mar                     drwalaa                    3           02:05 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            02:05 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:05 PM, 17th Mar                     drwalaa                    2           02:05 PM, 17th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:05 PM, 17th Mar                     drwalaa                    1           02:05 PM, 17th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:05 PM, 17th Mar                     drwalaa                    [email-masked]           02:05 PM, 17th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:05 PM, 17th Mar                   Mais                   Hi Drwalaa, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:06 PM, 17th Mar                     drwalaa                    I want to ask about 2 refund           02:06 PM, 17th Mar                   Mais                   We can see that you have contacted us regarding refund information, could you please elaborate your query?           02:06 PM, 17th Mar                     drwalaa                    For my last 2 orders           02:06 PM, 17th Mar                     drwalaa                    I want to ask about 2 refund           02:07 PM, 17th Mar                     drwalaa                    For my last 2 orders           02:07 PM, 17th Mar                     drwalaa                    Hello           02:08 PM, 17th Mar                     drwalaa                    I want to ask about 2 refund           02:08 PM, 17th Mar                     drwalaa                    For my last 2 orders           02:08 PM, 17th Mar                   Mais                   Regarding the order 9418087075, we would like to inform you that we have processed the refund of amount AED78.30 on 16-3-23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           02:09 PM, 17th Mar                     drwalaa                    Why not full money           02:10 PM, 17th Mar                   Mais                   Could you please confirm if you have handed the item Styli Notch Lapel Regular Fit Wool-Like Blazer to the courier with the other one           02:10 PM, 17th Mar                     drwalaa                    I returned 4 items           02:10 PM, 17th Mar                     drwalaa                    Sure           02:10 PM, 17th Mar                     drwalaa                    I handed 2 packages           02:11 PM, 17th Mar                     drwalaa                    For 2 return orders           02:11 PM, 17th Mar                     drwalaa                    4 items           02:11 PM, 17th Mar                   Mais                   Could you please confirm if you have handed the items from the other order 9418224087  as well?           02:11 PM, 17th Mar                     drwalaa                    2 abaya 2 blazers           02:11 PM, 17th Mar                     drwalaa                    Yes           02:11 PM, 17th Mar                     drwalaa                    Sure           02:11 PM, 17th Mar                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             02:11 PM, 17th Mar                   Mais                   We will get in touch with you at the soonest we can           02:11 PM, 17th Mar                     drwalaa                    Thats why i called you cause i receieved 3 messages that i cancelled my return request           02:12 PM, 17th Mar                     drwalaa                    Why u refund 1 item only?           02:12 PM, 17th Mar                   Mais                   Kindly note that we will check with the team and update you accordingly, please allow us the time so that we can do the needful.           02:13 PM, 17th Mar                     drwalaa                    Please           02:13 PM, 17th Mar                   Mais                   Sure, we will do our best to sort out this issue at the soonest we can           02:13 PM, 17th Mar                     drwalaa                    I had very bad experience with the return process           02:13 PM, 17th Mar                     drwalaa                    It us not first time           02:13 PM, 17th Mar                     drwalaa                    Before they took 1 month for return           02:13 PM, 17th Mar                     drwalaa                    When you will call me for confirmation?           02:14 PM, 17th Mar                   Mais                   Please accept our full apology for this, and be assured that we will do our best to solve this issue at the soonest we can           02:14 PM, 17th Mar                   Mais                   Is there anything else I can assist you with?           02:15 PM, 17th Mar                     drwalaa                    Nothing           02:16 PM, 17th Mar                     drwalaa                    The issue not solved           02:16 PM, 17th Mar                   Mais                   Please allow us the time and we will update you at the soonest we can           02:16 PM, 17th Mar                     drwalaa                    You should call the courier company and make sure they took           02:16 PM, 17th Mar                     drwalaa                    Not to question my honesty if i handed the item           02:17 PM, 17th Mar                     drwalaa                    Iam not faithful to ask for money           02:17 PM, 17th Mar                     drwalaa                    For something i didnt return           02:17 PM, 17th Mar                     drwalaa                    What it means?           02:17 PM, 17th Mar                   Mais                   Kindly note that we have checked for you and it turns that we have collected the items, just please allow us the time so that we can process the refund and assist you further.           02:18 PM, 17th Mar                   Mais                   Is there anything else I can assist you with?           02:20 PM, 17th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           02:22 PM, 17th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5863545