Subject: New Reply Received - Re: Sorry, we had to cancel your order.
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 17 Mar 2023 06:43:35 +0000

Hi Mais Hasan,  The customer has responded to the ticket.  Re: Sorry, we had to cancel your order.  Ticket comment <div dir="auto">This is the second time this month the order is being cancelled. </div>
<div dir="auto">What about the refund of the voucher?? You are causing alot of inconvenience.</div>
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<div>On Fri, 17 Mar 2023 at 10:40 AM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Nivin​,</div>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for contacting Max.<br><br>We really apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.<br><br>This order was not cancelled, during the quality check we found out that the item was not in good condition to be sold and was last out of stock, hence we canceled your order.<br><br>We will also not be happy if you receive bad items in your order, which is why the item is canceled and you receive notice on the same​.<br><br>Do not hesitate to contact us if you have any other inquiries!</div>
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<div style='margin-top:0px;margin-bottom:1rem;box-sizing:border-box;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif' dir="ltr">Thank You,<br style="box-sizing:border-box"><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:left;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;float:none;box-sizing:border-box;display:inline!important;background-color:rgb(255,255,255);color:rgb(0,0,0)'>Max </span>Support Team.</div>
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<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:small;line-height:19.5px"><font>Best regards,</font></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><span style="color:rgb(6,78,152)"><strong><font>Nivin M. Babu</font></strong></span></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><span style="color:rgb(128,128,128)"><font>Sr. Technical Support Engineer</font></span></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><font> </font></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><span style="color:rgb(6,78,152)"><strong><font>Bayanat Airports Engineering &amp; Supplies LLC</font></strong></span></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><font>PO Box 128642</font></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><font>Abu Dhabi, UAE</font></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><font> </font></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><font><strong>M</strong>.: <span style="color:rgb(79,129,189)">+ 971 55 413 6261</span></font></div>
<div style="margin:0in 0in 0.0001pt;padding:0px;color:rgb(0,0,0);font-size:medium;background-image:initial;background-position:initial;background-repeat:initial"><font><strong><span style="font-size:10pt">E</span></strong><span style="font-size:10pt">.:  </span><span><span style="font-size:10pt;color:rgb(79,129,189)"><a style="color:rgb(0,102,204);outline:none" href="mailto:[email-masked]" target="_blank" rel="noreferrer"><span style="color:rgb(79,129,189)">[email-masked]</span></a></span></span></font></div>
<div style="margin:0px;padding:0px;color:rgb(0,0,0);font-size:10pt;word-wrap:break-word"><font><span style="font-size:18pt;color:green">P</span><span style="font-size:10pt;display:inline-block"><span style="font-size:8pt"> </span></span><span style="font-size:10pt;color:green">Please consider the environment before printing this email</span></font></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5862276