Subject: Ticket Assigned - Conversation with مسعد
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 13:00:37 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with مسعد مسعد                    Hello           03:36 PM, 16th Mar                     مسعد                    I just need to know something           03:36 PM, 16th Mar                     مسعد                    Can you guys help me           03:46 PM, 16th Mar                     مسعد                    Anyone there to help me           04:41 PM, 16th Mar                   Mais                   Hi Msad, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:42 PM, 16th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:44 PM, 16th Mar                     مسعد                    Hello           04:44 PM, 16th Mar                     مسعد                    I need to know some details           04:44 PM, 16th Mar                   Mais                   Yes please, let us know your queries.           04:45 PM, 16th Mar                     مسعد                    https://www.centrepointstores.com/kw/en/p/164447328           04:45 PM, 16th Mar                     مسعد                    Need to buy this           04:45 PM, 16th Mar                   Mais                   We would like to inform you that you can place your order by following the below given steps:  1. Find the items you want to buy by searching for them or by browsing our departments. 2. Add these items to your basket with the 'Add to Basket' button. 3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button. 4. Enter your shipping information and click the 'Ship to this Address' button. 5. Enter your payment information and click the 'Continue' button. 6. Review your order and place it using the 'Place Your Order' button.           04:47 PM, 16th Mar                     مسعد                    I need to know whether this is available in your store           04:48 PM, 16th Mar                     مسعد                    So I can visit and pay collect           04:48 PM, 16th Mar                   Mais                   Please give me a minute to check.           04:49 PM, 16th Mar                   Mais                   We regret to inform you that the item is not available at the stores           04:52 PM, 16th Mar                   Mais                   You can re order it from the online and choose the delivery method as click and collect from the store you want.           04:53 PM, 16th Mar                     مسعد                    But it shows in the website of yours           04:53 PM, 16th Mar                     مسعد                    Is this branded           04:53 PM, 16th Mar                     مسعد                    Or high copy           04:53 PM, 16th Mar                   Mais                   Yes the item is available online but it is not available at the store, you can order it through the online as we are shipping the items from our warehouse.           04:54 PM, 16th Mar                   Mais                   Kindly note  that we always try to provide the highest possible quality products.           04:55 PM, 16th Mar                     مسعد                    Yeah I know           04:55 PM, 16th Mar                     مسعد                    Am looking for a Branded one           04:55 PM, 16th Mar                     مسعد                    High copy or number 2 product           04:56 PM, 16th Mar                   Mais                   Kindly note that in case you want us to check if the item is branded or high copy, we will escalate this query to the concerned team so that we can check and update you.           04:56 PM, 16th Mar                     مسعد                    Yes please           04:57 PM, 16th Mar                     مسعد                    Am really interested in that product           04:57 PM, 16th Mar                   Mais                   We will check with the team and update you accordingly, please share your email with us           04:57 PM, 16th Mar                     مسعد                    [email-masked]           04:58 PM, 16th Mar                   Mais                   We will get in touch with you at the soonest we can           04:58 PM, 16th Mar                   Mais                   Is there anything else I can assist you with?           04:59 PM, 16th Mar                     مسعد                    Nop           04:59 PM, 16th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           05:00 PM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5859819