Subject: Ticket Assigned - Conversation with Priyanka Ravikumar
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 12:44:26 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Priyanka Ravikumar Priyanka Ravikumar                    Hi           04:16 PM, 16th Mar                     Priyanka Ravikumar                             04:17 PM, 16th Mar                     Priyanka Ravikumar                    My credit balance to be 1.63 KD. Pls check           04:18 PM, 16th Mar                   Mais                   Hi Priyanka, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:19 PM, 16th Mar                   Mais                   Please give me a minute to check.           04:19 PM, 16th Mar                     Priyanka Ravikumar                    Ok           04:22 PM, 16th Mar                   Mais                   Could you please share with us the order number of your refund?           04:26 PM, 16th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:28 PM, 16th Mar                     Priyanka Ravikumar                    Yes           04:29 PM, 16th Mar                     Priyanka Ravikumar                             04:30 PM, 16th Mar                     Priyanka Ravikumar                    Apart from this I have already credit in my account before 0.76 KD           04:30 PM, 16th Mar                     Priyanka Ravikumar                    Current refund 0.97 received. But the previous already available credit is missing           04:31 PM, 16th Mar                   Mais                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:32 PM, 16th Mar                     Priyanka Ravikumar                    Ok           04:33 PM, 16th Mar                   Mais                   Regarding the order 8418248374, we would like to inform you that we have processed the refund of amount KWD0.8962 on 3/15/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           04:34 PM, 16th Mar                   Mais                   As well, we have processed the refund of amount 0.9788 KWD in your my credit wallet. You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           04:34 PM, 16th Mar                     Priyanka Ravikumar                    I received the remaining amount to bank as well for the last order           04:35 PM, 16th Mar                     Priyanka Ravikumar                    But my previous credit amount in my account before was missing           04:35 PM, 16th Mar                     Priyanka Ravikumar                    0.76           04:35 PM, 16th Mar                     Priyanka Ravikumar                             04:35 PM, 16th Mar                     Priyanka Ravikumar                             04:36 PM, 16th Mar                     Priyanka Ravikumar                    I didnt use this credit. Pls check           04:36 PM, 16th Mar                   Mais                   Could you please share with us the order number of the refund amount 0.76           04:39 PM, 16th Mar                     Priyanka Ravikumar                    8409754335           04:40 PM, 16th Mar                     Priyanka Ravikumar                             04:41 PM, 16th Mar                   Mais                   Please be assured as we have now escalated this issue to our technical team and they are closely working on this to fix it for you.             04:41 PM, 16th Mar                   Mais                   We will get in touch with you at the soonest we can           04:41 PM, 16th Mar                     Priyanka Ravikumar                    Okay           04:41 PM, 16th Mar                   Mais                   Is there anything else I can assist you with?           04:42 PM, 16th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:44 PM, 16th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5859707