Subject: Ticket Assigned - Conversation with Gusoun ??
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 15:20:16 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Gusoun ?? Gusoun ??                             06:51 PM, 15th Mar                     Gusoun ??                             06:51 PM, 15th Mar                     Gusoun ??                    Can you check these           06:51 PM, 15th Mar                     Gusoun ??                    Same model and same color           06:51 PM, 15th Mar                     Gusoun ??                    I large and the other one fit 9 to 10 !!           06:52 PM, 15th Mar                     Gusoun ??                    How ?!           06:52 PM, 15th Mar                   Mais                   Hi Gusoun, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           07:01 PM, 15th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience w
 e wish you had when shopping on our website.           07:01 PM, 15th Mar                   Mais                   We can arrange a return process for the items if you want, please confirm your wish about this           07:01 PM, 15th Mar                     Gusoun ??                    I want to exchange the large one  With same 9 to 10 size           07:02 PM, 15th Mar                   Mais                   Please accept our full apology that we do not have online exchange option available at this time.           07:03 PM, 15th Mar                   Mais                   However you can check with the store team about their exchange policy if you want.           07:03 PM, 15th Mar                     Gusoun ??                    Its your mistake           07:04 PM, 15th Mar                   Mais                   I totally understand you, and we are really sorry for this mistake, please note that we can arrange a return and refund for the items           07:04 PM, 15th Mar    
                  Gusoun ??                    I am waiting 2 days for this order           07:04 PM, 15th Mar                     Gusoun ??                    Ok i need return and refund           07:05 PM, 15th Mar                   Mais                   Please accept our full apology for this mistake, and be assured that we will do our best to not repeat it.           07:06 PM, 15th Mar                   Mais                   Could you please share with us the exact names of the items? so that we can arrange the collection process correctly.           07:06 PM, 15th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           07:08 PM, 15th Mar                     Gusoun ??                             07:09 PM, 15th Mar                     Gusoun ??                             07:10 PM, 15th Mar                   Mais                   Could you please confirm your wish about returning the 2 items?           07:12 PM, 15
 th Mar                     Gusoun ??                    1 item only the mistake item           07:13 PM, 15th Mar                   Mais                   We would like to inform you that a return request has been created for the product from the order 8419455174 dated on 15-3-23 and the item will be received by the transport partner LMG within 3 to 5 working days .           07:13 PM, 15th Mar                   Mais                   Is there anything else I can assist you with?           07:17 PM, 15th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           07:20 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5854782