Subject: Ticket Assigned - Conversation with Mwende✨
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 15:02:17 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mwende✨ Mwende✨                    Hello           06:31 PM, 15th Mar                     Mwende✨                    I’d like for the clothes to be taken back as the sizes are too big           06:32 PM, 15th Mar                     Mwende✨                    What’s the procedure?           06:32 PM, 15th Mar                   Mais                   Hi Mwnded, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           06:47 PM, 15th Mar                   Mais                   Could you please share your order number so that I can assist you further?           06:47 PM, 15th Mar                     Mwende✨                             06:48 PM, 15th Mar                   Mais                   Could you please share with us the names of the items you want to return as they are on the site?           06:50 PM, 15th Mar                     Mwende✨                    Printed crepe shirt with collar and marching trousers           06:52 PM, 15th Mar                   Mais                   Please confirm if this is the intended item Printed Crepe Shirt with Collar and Long Sleeves?           06:55 PM, 15th Mar                     Mwende✨                    Yes and trousers too           06:56 PM, 15th Mar                   Mais                   We would like to inform you that a return request has been created for the products from the order 9419491682 dated on 15-3-23 and the items will be received by the transport partner LMG within 3 to 5 working days .           06:58 PM, 15th Mar                     Mwende✨                    Okay can l get smaller sizes 1XL           06:59 PM, 15th Mar                     Mwende✨                    for both           06:59 PM, 15th Mar                   Mais                   Kindly note that we do not have online exchange option available at this time           06:59 PM, 15th Mar                   Mais                   Please allow us the time so that we can collect the items and we will process the refund then you can re order the items you wish with your specified size.           07:00 PM, 15th Mar                   Mais                   Is there anything else I can assist you with?           07:01 PM, 15th Mar                     Mwende✨                    No thanks           07:01 PM, 15th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           07:02 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5854632