Subject: Ticket Assigned - Conversation with Olivia Savitha Fernandes
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 11:19:43 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Olivia Savitha Fernandes Olivia Savitha Fernandes                    Hello           02:56 PM, 15th Mar                     Olivia Savitha Fernandes                    Pickup of order # 9419061550 Solid Round Neck Satin Top wit... +1item(s)  with the Tracking # RP031323003018 was unsuccessful. Our delivery partner is out for pickup again.           02:57 PM, 15th Mar                     Olivia Savitha Fernandes                    2 items have been collected from me, how is it unsuccessful ?           02:58 PM, 15th Mar                   Mais                   Hi Olivia, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:58 PM, 15th Mar                   Mais                   Please give me a minute to check.           02:58 PM, 15th Mar                   Mais                   Could you please confirm that you have handed the 2 items Solid Round Neck Satin Top with Volume Sleeves and Floral Lace Top with Flared 3/4 Sleeves and Crew Neck to the courier?           03:00 PM, 15th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           03:02 PM, 15th Mar                     Olivia Savitha Fernandes                    Yes           03:02 PM, 15th Mar                   Mais                   Could you please confirm if you have handed the items with items from another order?           03:04 PM, 15th Mar                     Olivia Savitha Fernandes                    Nope           03:05 PM, 15th Mar                   Mais                   Could you please provide us with the return slip?           03:06 PM, 15th Mar                     Olivia Savitha Fernandes                    I was not given           03:06 PM, 15th Mar                     Olivia Savitha Fernandes                             03:07 PM, 15th Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             03:07 PM, 15th Mar                   Mais                   We will get in touch with you at the soonest we can           03:07 PM, 15th Mar                     Olivia Savitha Fernandes                             03:08 PM, 15th Mar                     Olivia Savitha Fernandes                    This is another return request but this item is still with me....           03:08 PM, 15th Mar                   Mais                   Regarding the order 9419362474, we would like to inform you that the courier may needs 3-5 working days to collect your item, so please allow us the time so that we can do the needful.           03:13 PM, 15th Mar                     Olivia Savitha Fernandes                    Ok           03:14 PM, 15th Mar                   Mais                   Is there anything else I can assist you with?           03:15 PM, 15th Mar                     Olivia Savitha Fernandes                    No I need an assurance that items are picked up and recieved by Max           03:16 PM, 15th Mar                   Mais                   Please allow us the time and we will solve this issue and update you accordingly           03:18 PM, 15th Mar                     Olivia Savitha Fernandes                    Thanks           03:19 PM, 15th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           03:19 PM, 15th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5852958