Subject: Note Added - [#5800856] My Account
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 10:32:25 +0000 (UTC)

Hi ,    Suraiya Shaikh added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5800856    Subject:  My Account   Requester: احمد الصياد    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Team,</div>
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<div class="MsoNormal">The Gift card has been resent to the customer on his email ID, kindly ask him to check and confirm.</div>
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<div class="MsoNormal">Best Regards,</div>
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<div class="MsoNormal">Suraiya</div>
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<div>From: Diamond Kedia &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, March 13, 2023 9:55 AM<br>
<b>To:</b> Landmark Group &lt;[email-masked]&gt;; Samuel Chhetri &lt;[email-masked]&gt;; Suraiya Shaikh &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5800856] - My Account</div>
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<div class="MsoNormal">Dear <a id="OWAAM6453E5591FC6473CAA9636E48E73823B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Suraiya Shaikh</span></a>,</div>
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<div class="MsoNormal">Please look into the below issues.</div>
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<div class="MsoNormal"><span style="color:black">Warm Regards,</span></div>
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Description automatically generated"></span><span style="color:black"></span>
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<b><span style="color:black"> </span></b><b><span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>Diamond Kedia</span></b>
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<div class="MsoNormal"><b><span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>Assistant Manager - Gift Cards</span></b></div>
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<b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>P</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C">  </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>:</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C"> </span></b><b><span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>+971
 4 517 3842</span></b>
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<b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>E</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C">  </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>:</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C"> </span></b><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:blue">Diamond.Kedia</span><span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:blue'>@landmarkgroup.com</span></a>
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<b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>A</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C">  </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>:</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C"> </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>Landmark
 Tower, Dubai Marina, UAE</span></b>
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<a href="https://www.facebook.com/shukran" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#42241C;text-decoration:none'><img width="27" height="27" style="width:.2847in;height:.2847in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDc3NTMxMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UCSwuKwMAd5wk7IUhIdOL_gOdk9ycx8jxpS166UgQYc" data-id="2044014775311" alt="signature_426921303"></span></a><span style="font-size:10.5pt">   </span><a href="https://twitter.com/ShukranReward" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#954F72;text-decoration:none'><img width="27" height="27" style="width:.2847in;height:.2847in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDc3NTMxMiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.uaR87dgz7Zu8yCkLrPRY0ShRhlBpv6skUksHFiwLQ5s" data-id="2044014775312" alt="signature_88881169"></span></a><span style="font-size:10.5pt"> 
  </span><a href="https://instagram.com/ShukranReward" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#954F72;text-decoration:none'><img width="27" height="27" style="width:.2847in;height:.2847in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDc3NTMxNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.VjqGFHfhXxVfLUmVMwQGB61P5pcI9zg7cz1fJzK6bRY" data-id="2044014775314" alt="signature_837598934"></span></a><span style="font-size:10.5pt"> 
  </span><a href="https://www.shukran.com/ae/en/" rel="noreferrer"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#954F72;text-decoration:none'><img width="27" height="27" style="width:.2847in;height:.2847in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDc3NTMxNSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.yQuQ8ssm_ge9uUumuIfBSMC2Flu-sgFzae6AzmEtA3s" data-id="2044014775315" alt="signature_307928511"></span></a>
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<div class="MsoNormal"><span style="color:black">18<sup>th</sup> Floor, Landmark Tower, Dubai Marina, UAE, P.O. Box 25030</span></div>
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<span style="color:black">Map Location: <a href="https://goo.gl/maps/sYEzwFJ2B1p" rel="noreferrer">https://goo.gl/maps/sYEzwFJ2B1p</a> / </span><span style="color:#1F497D">25°05'19.9"N 55°09'04.2"E</span>
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<div class="MsoNormal"><a href="http://www.shukran.com/" rel="noreferrer"><span style="color:blue">www.shukran.com</span></a></div>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 12, 2023 11:54 AM<br>
<b>To:</b> Samuel Chhetri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Diamond Kedia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5800856] - My Account</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement: Gift Card<br>
Order Date: Mar 2, 2023<br>
Order ID: 2110203271<br>
Recipient Email: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Assistance Required: Re-Send<br>
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As per tracking gift card was fulfilled on </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> 3/3/23. However, the customer has denied receiving it. Please check and do the needful.<br>
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Thank you for your help!<br>
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Regards,<br>
Ziena.</span></div>
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