Subject: Note Added - [#5800856] My Account
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 15 Mar 2023 10:23:37 +0000

Hi ,    Reshmaa Jayaramakrishnan added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5800856    Subject:  My Account   Requester: احمد الصياد    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Hi
<a id="OWAAM2E56AA63BC8AC0498C9520BC830CECE9" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Suraiya Shaikh</span></a>,</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">This Jira   has been updated with required comments, please check.</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:11.0pt;mso-fareast-language:EN-US">Reshmaa.</span></div>
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<div>From:
<span lang="EN-US" style="font-size:12.0pt;color:black">Suraiya Shaikh &lt;[email-masked]&gt;<br>
<b>Date: </b>Tuesday, 14 March 2023 at 2:44 PM<br>
<b>To: </b>Reshmaa Jayaramakrishnan &lt;[email-masked]&gt;<br>
<b>Cc: </b>Escalations Dxbteam &lt;[email-masked]&gt;, Diamond Kedia &lt;[email-masked]&gt;, Landmark Group &lt;[email-masked]&gt;, Samuel Chhetri &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: [#5800856] - My Account</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Hi Reshmaa,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Could you please check and update on the below issue.</span></div>
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<span lang="EN-US" style="font-size:11.0pt">Request has been raised in JIRA -
</span><b><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif;color:#42526E;background:white'>REL-168844" .</span></b><span lang="EN-US" style="font-size:11.0pt"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Best Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Suraiya</span></div>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Diamond Kedia &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, March 13, 2023 9:55 AM<br>
<b>To:</b> Landmark Group &lt;[email-masked]&gt;; Samuel Chhetri &lt;[email-masked]&gt;; Suraiya Shaikh &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5800856] - My Account</span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Dear <a id="OWAAM6453E5591FC6473CAA9636E48E73823B" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Suraiya Shaikh</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt">Please look into the below issues.</span></div>
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<span lang="EN-US" style="font-size:11.0pt;color:black">Warm Regards,</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><span lang="EN-US" style="font-size:11.0pt;color:black"> </span></b><b><span lang="EN-US" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>Diamond Kedia</span></b><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><span lang="EN-US" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>Assistant Manager - Gift Cards</span></b><span lang="EN-US" style="font-size:11.0pt"></span>
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<b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>P</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C">  </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>:</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C"> </span></b><b><span lang="EN-US" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>+971
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<b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>E</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C">  </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>:</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C"> </span></b><span lang="EN-US" style="font-size:11.0pt"><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:blue">Diamond.Kedia</span><span style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:blue'>@landmarkgroup.com</span></a></span>
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<b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>A</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C">  </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>:</span></b><b><span lang="FR-CA" style="font-size:10.5pt;color:#42241C"> </span></b><b><span lang="FR-CA" style='font-size:10.5pt;font-family:"Sofia Pro SemiBold";color:#42241C'>Landmark
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<span lang="EN-US"><a href="https://www.facebook.com/shukran" rel="noreferrer"><span style="font-size:11.0pt;color:windowtext;text-decoration:none"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#42241C'><img width="27" height="27" style="width:.2812in;height:.2812in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDc3NDY2MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.IEzdWdUS10i6JqPfpRZJRpwKh71_cVgSp85dMF8u_ps" data-id="2044014774663" alt="signature_426921303"></span></span></a></span><span lang="EN-US" style="font-size:10.5pt">   </span><span lang="EN-US"><a href="https://twitter.com/ShukranReward" rel="noreferrer"><span style="font-size:11.0pt;color:windowtext;text-decoration:none"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#954F72'><img width="27" height="27" style="width:.2812in;height:.2812in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDc3NDY2NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UKFfAkpTDSWfxcK240ysVrsjRI1Ml_2S_BNxR5RF2tA" data-id="2044014774664" alt="signature_88881169"></span></span></a></span><span lang="EN-US" style="font-size:10.5pt"> 
  </span><span lang="EN-US"><a href="https://instagram.com/ShukranReward" rel="noreferrer"><span style="font-size:11.0pt;color:windowtext;text-decoration:none"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#954F72'><img width="27" height="27" style="width:.2812in;height:.2812in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDc3NDY2NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YgaEs7vAOETH-hDx6KWPPAZPbHBsm2-15rv19NG56gc" data-id="2044014774665" alt="signature_837598934"></span></span></a></span><span lang="EN-US" style="font-size:10.5pt"> 
  </span><span lang="EN-US"><a href="https://www.shukran.com/ae/en/" rel="noreferrer"><span style="font-size:11.0pt;color:windowtext;text-decoration:none"><span style='font-size:10.5pt;font-family:"Sofia Pro Medium";color:#954F72'><img width="27" height="27" style="width:.2812in;height:.2812in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNDc3NDY2NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UAIdMAeo9CtDEUkwisB7-nllTNprkalAlV3lWI7IQ6o" data-id="2044014774666" alt="signature_307928511"></span></span></a></span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:11.0pt;color:black">18<sup>th</sup> Floor, Landmark Tower, Dubai Marina, UAE, P.O. Box 25030</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style="font-size:11.0pt;color:black">Map Location: <a href="https://goo.gl/maps/sYEzwFJ2B1p" rel="noreferrer">https://goo.gl/maps/sYEzwFJ2B1p</a> / </span><span lang="EN-US" style="font-size:11.0pt;color:#1F497D">25°05'19.9"N 55°09'04.2"E</span><span lang="EN-US" style="font-size:11.0pt"></span>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:11.0pt"><a href="http://www.shukran.com/" rel="noreferrer"><span style="color:blue">www.shukran.com</span></a></span></div>
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<b><span lang="EN-US" style="font-size:11.0pt">From:</span></b><span lang="EN-US" style="font-size:11.0pt"> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 12, 2023 11:54 AM<br>
<b>To:</b> Samuel Chhetri &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Diamond Kedia &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5800856] - My Account</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement: Gift Card<br>
Order Date: Mar 2, 2023<br>
Order ID: 2110203271<br>
Recipient Email: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
Assistance Required: Re-Send<br>
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As per tracking gift card was fulfilled on </span><span lang="EN-US" style="font-size:11.0pt"></span>
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<span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> 3/3/23. However, the customer has denied receiving it. Please check and do the needful.<br>
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Thank you for your help!<br>
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Regards,<br>
Ziena.</span><span lang="EN-US" style="font-size:11.0pt"></span>
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</span><span lang="EN-US" style="font-size:1.0pt;font-family:fdtktid;color:white">5800856:1125156</span><span lang="EN-US" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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