Subject: Ticket Assigned - Conversation with Vanthana Sankar
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 11:10:17 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vanthana Sankar Vanthana Sankar                    Hi           02:28 PM, 14th Mar                     Vanthana Sankar                    Sorry I couldn’t reply you for your earlier messages           02:28 PM, 14th Mar                     Vanthana Sankar                    I went to pick up my son from school           02:29 PM, 14th Mar                     Vanthana Sankar                    I need help from you           02:29 PM, 14th Mar                   Mais                   Hi Vanthana, Good Afternoon. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           02:32 PM, 14th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           02:34 PM, 14th Mar                   Mais                   I have not received a response from you still, please confirm if we are still connected?           02:37 PM, 14th Mar                     Vanthana Sankar                    Yes           02:37 PM, 14th Mar                     Vanthana Sankar                    Actually I want some changes in my order           02:38 PM, 14th Mar                     Vanthana Sankar                    Can you please help me out in this           02:38 PM, 14th Mar                     Vanthana Sankar                    I have two order no 9419341017 And another one is 9419380855           02:39 PM, 14th Mar                   Mais                   Could you please let us know the changes you want to make?           02:44 PM, 14th Mar                     Vanthana Sankar                    Yes           02:44 PM, 14th Mar                     Vanthana Sankar                    I have order inner wear for kids           02:44 PM, 14th Mar                     Vanthana Sankar                    Both the order           02:45 PM, 14th Mar                     Vanthana Sankar                    The size I have mentioned is 10 to 11 years           02:45 PM, 14th Mar                     Vanthana Sankar                    But I want this to be changed to 9 to 10 years           02:45 PM, 14th Mar                     Vanthana Sankar                    Is it possible           02:46 PM, 14th Mar                   Mais                   Could you please confirm if you have received the items?           02:49 PM, 14th Mar                     Vanthana Sankar                    No           02:49 PM, 14th Mar                     Vanthana Sankar                    It’s click and collect order           02:50 PM, 14th Mar                     Vanthana Sankar                    The order is ready on the store           02:50 PM, 14th Mar                     Vanthana Sankar                    That’s y I asked you to change           02:50 PM, 14th Mar                   Mais                   Please note that it is not possible to modify the order or change any products after it has been confirmed           02:50 PM, 14th Mar                   Mais                   However, please collect the order and return the items you do not want and we will process the refund, then you can re order the items you wish with your specified size.           02:51 PM, 14th Mar                     Vanthana Sankar                    Ok no           02:51 PM, 14th Mar                     Vanthana Sankar                    Problem           02:51 PM, 14th Mar                     Vanthana Sankar                    It’s non returnable           02:51 PM, 14th Mar                     Vanthana Sankar                    That’s y           02:51 PM, 14th Mar                     Vanthana Sankar                    I called you           02:51 PM, 14th Mar                   Mais                   Could you please share with us the names of the items you want to return?           02:57 PM, 14th Mar                     Vanthana Sankar                             02:58 PM, 14th Mar                     Vanthana Sankar                             02:58 PM, 14th Mar                     Vanthana Sankar                    Junior solid Breifs           02:59 PM, 14th Mar                     Vanthana Sankar                    Both the order           02:59 PM, 14th Mar                     Vanthana Sankar                    I want the size of 9 to 10           02:59 PM, 14th Mar                   Mais                   Could you please share with us images about the items showing that they are still in their original conditions?           03:04 PM, 14th Mar                     Vanthana Sankar                             03:05 PM, 14th Mar                     Vanthana Sankar                             03:05 PM, 14th Mar                     Vanthana Sankar                    No I didn’t collect the order from the store           03:06 PM, 14th Mar                     Vanthana Sankar                    It was ready in the store           03:06 PM, 14th Mar                     Vanthana Sankar                    That’s y I asked you to do the changes           03:07 PM, 14th Mar                   Mais                   Please collect the items and then please contact us and we will assist you further.           03:07 PM, 14th Mar                     Vanthana Sankar                    Ok           03:07 PM, 14th Mar                   Mais                   Is there anything else I can assist you with?           03:08 PM, 14th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           03:10 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5846223