Subject: Ticket Assigned - Conversation with User
From: Homecentre <[email-masked]>
To: [email-masked]
Date: Tue, 14 Mar 2023 10:31:15 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello           02:17 PM, 14th Mar                     User                    I came to collect my order to Homecenter           02:17 PM, 14th Mar                     User                    but they couldn’t find my package?           02:17 PM, 14th Mar                     User                    Waiting here since last half an hour           02:18 PM, 14th Mar                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Home Centre. My name is Mais. We would be happy to help you.           02:18 PM, 14th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:18 PM, 14th Mar                   Mais                   Could you please share your order number so that I can assist you further?           02:18 PM, 14th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           02:20 PM, 14th Mar                     User                    8419052247           02:20 PM, 14th Mar                   Mais                   Please be assured as we have now escalated this issue to our store team and they are closely working on this to fix it for you.             02:23 PM, 14th Mar                   Mais                   We will get in touch with you at the soonest we can           02:23 PM, 14th Mar                     User                    Please           02:25 PM, 14th Mar                   Mais                   Sure, please rest assured and allow us the time and we will do the needful           02:25 PM, 14th Mar                     User                    Thanks           02:25 PM, 14th Mar                   Mais                   Is there anything else I can assist you with?           02:28 PM, 14th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Home Centre.  Have a nice day!           02:31 PM, 14th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5845917