Subject: Ticket Assigned - Conversation with Marco
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 12:49:58 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Marco Marco                    Hi           04:22 PM, 13th Mar                     Marco                    Follow up on order # 9419055705  It should be delivered today and it is stuck on processing since yesterday evening   I really wish if I can receive it today before the end of the day           04:23 PM, 13th Mar                   Mais                   Hi Marco, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:25 PM, 13th Mar                     Marco                    Hi Mais,  Follow up on order # 9419055705  It should be delivered today and it is stuck on processing since yesterday evening   I really wish if I can receive it today before the end of the day           04:25 PM, 13th Mar                   Mais                   We would like to inform you that the expected date of delivering your order is 13-3-23, so please allow us till the end of this day so that the order can be delivered           04:25 PM, 13th Mar                   Mais                   In case your order has not been delivered or you have not been contacted by the end of this day, please contact us again and we will do the needful           04:26 PM, 13th Mar                     Marco                    What is the operational hour for the delivery ream, so I can expect their arrival!?           04:26 PM, 13th Mar                     Marco                    The order is not moved yet to the shipped status, do you think it will still be delivered today           04:27 PM, 13th Mar                   Mais                   Kindly note that we are unable to determine a specified hour, however please note that the courier will contact you before delivering the order, so please arrange with him to deliver your items at your specified time.           04:27 PM, 13th Mar                     Marco                    Is there anything that you can do from your side to make them care about the delivery time and deliver it today as indicated on the app!?           04:28 PM, 13th Mar                     Marco                    Can you send message to the delivery time to contact me at the earliest?           04:29 PM, 13th Mar                   Mais                   Kindly note that we will do our best to solve this issue and deliver your items at the soonest we van           04:29 PM, 13th Mar                     Marco                    Please, I count on you, we are running out of time, and I need these items to be delivered on time for a very important outing           04:30 PM, 13th Mar                   Mais                   Please be assured that we will do our best           04:30 PM, 13th Mar                     Marco                    So for sure it will be delivered today!?           04:32 PM, 13th Mar                   Mais                   Kindly note that we will do our best to deliver your order at the soonest we can           04:34 PM, 13th Mar                     Marco                    Please tell me now if there is a 1% chance that the shipment will not arrive today as shown in the application....           04:35 PM, 13th Mar                   Mais                   Kindly note that we will do our best to deliver it at the soonest we can, please allow us the time and we will do the needful           04:36 PM, 13th Mar                     Marco                    Can you go the extra mile with me and confirm that ill receive my items today!!??           04:37 PM, 13th Mar                     Marco                    If you can please escalate this interaction to the higher level of support...           04:37 PM, 13th Mar                     Marco                    Can you go the extra mile with me and confirm with the relevant departments that i’ll receive my items today!!??           04:38 PM, 13th Mar                     Marco                    If you can't, please escalate this interaction to the higher level of support...           04:38 PM, 13th Mar                   Mais                   Sure, please rest assured that we will do the needful in order to receive your items at the soonest we can           04:38 PM, 13th Mar                     Marco                    Not the soonest please, because it is a relative formulation  I want assurance that ill receive it today           04:39 PM, 13th Mar                   Mais                   Sure, we will do our best           04:41 PM, 13th Mar                   Mais                   Is there anything else I can assist you with?           04:42 PM, 13th Mar                     Marco                    Yes           04:42 PM, 13th Mar                     Marco                    You didn't answer my question           04:42 PM, 13th Mar                     Marco                    The situation are not reassuring  The order is stuck on processing since yesterday, and now its almost 5 pm, and you are using inaccurate answers           04:43 PM, 13th Mar                     Marco                    Can you please escalate this interaction to the higher support level!!??           04:43 PM, 13th Mar                   Mais                   Kindly note that we will do our best to deliver your items at the soonest we can and today, just please allow us the time           04:45 PM, 13th Mar                     Marco                    Okay, I'll take your word “today” and wait           04:46 PM, 13th Mar                   Mais                   Thanks for your patience and understanding, and we will do our best.           04:47 PM, 13th Mar                     Marco                    Will see, I've nothing to do but to trust you. So please do what you have promised to do. Thanks           04:48 PM, 13th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:49 PM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5840225