Subject: Ticket Assigned - Conversation with Maria
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 12:47:17 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Maria Maria                    Hi           04:29 PM, 13th Mar                     Maria                    Two items are missing on my order           04:29 PM, 13th Mar                     Maria                             04:29 PM, 13th Mar                     Maria                    Only 5 came           04:29 PM, 13th Mar                     Maria                    These two are not here           04:30 PM, 13th Mar                   Mais                   Hi Maria, Good Evening. Thank you for contacting Centrepoint. My name is Mais. We would be happy to help you.           04:32 PM, 13th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           04:32 PM, 13th Mar                   Mais                   Please give me a minute to check.           04:32 PM, 13th Mar                     Maria                    Ok thanks           04:33 PM, 13th Mar                     Maria                    I just picked it up few minutes ago           04:33 PM, 13th Mar                   Mais                   We would like to inform you that after checking your order, we found out that your order has been delivered completely,           04:34 PM, 13th Mar                     Maria                    It was a sealed pack           04:34 PM, 13th Mar                   Mais                   Could you please check again? and please share with us the names of the missing items as they are on the site so that we can check for you further           04:35 PM, 13th Mar                     Maria                    And two items are not there           04:35 PM, 13th Mar                     Maria                    It shows 7 items and only 5 are there           04:35 PM, 13th Mar                     Maria                    I just opened it few minutes ago           04:35 PM, 13th Mar                     Maria                             04:35 PM, 13th Mar                     Maria                    3 pants for adults           04:35 PM, 13th Mar                     Maria                    1 panty set           04:35 PM, 13th Mar                     Maria                    And 1 blouse           04:35 PM, 13th Mar                     Maria                    My daughter’s two stuff are not there           04:36 PM, 13th Mar                   Mais                   Kindly share with us the names of the items as they are on the site           04:37 PM, 13th Mar                     Maria                             04:37 PM, 13th Mar                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:38 PM, 13th Mar                   Mais                   We will get in touch with you at the soonest we cna           04:38 PM, 13th Mar                     Maria                    Thank u           04:38 PM, 13th Mar                     Maria                    This is the first time i experienced this           04:38 PM, 13th Mar                   Mais                   Please accept our full apology and we will do our best to not repeat such mistakes again and to solve this issue at the soonest we can           04:39 PM, 13th Mar                     Maria                    Thank u so much  Mais           04:40 PM, 13th Mar                   Mais                   Is there anything else I can assist you with?           04:41 PM, 13th Mar                     Maria                    Nothing else           04:41 PM, 13th Mar                     Maria                    Do i have a ticket number for this?           04:41 PM, 13th Mar                   Mais                   Sure, we will update you through your email and provide you with all the details.           04:44 PM, 13th Mar                     Maria                    Ok thanks           04:44 PM, 13th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a nice day!           04:47 PM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5840199