Subject: Ticket Assigned - Conversation with Gagana Shashidhar
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 12:19:54 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Gagana Shashidhar Gagana Shashidhar                    Apologies for the delay           04:00 PM, 13th Mar                     Gagana Shashidhar                    Below is the order number           04:00 PM, 13th Mar                   Mais                   Good Afternoon Gagana, Thank you for contacting Max, This is Mais, How may I assist you today?           04:00 PM, 13th Mar                     Gagana Shashidhar                             04:00 PM, 13th Mar                     Gagana Shashidhar                    I haven’t received the shukran balance after returning this           04:01 PM, 13th Mar                     Gagana Shashidhar                    When will I receive my refund           04:01 PM, 13th Mar                   Mais                   We would like to inform you that we have processed the refund of amount 18.6177 AED in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           04:05 PM, 13th Mar                     Gagana Shashidhar                    I paid using 87 shukran balance one of the product was canceled from your end so you refunded 18 AED           04:14 PM, 13th Mar                     Gagana Shashidhar                    Remaining products were also cancelled by me at the time of delivery, so I didn’t get the refund of remaining 69AED           04:15 PM, 13th Mar                     Gagana Shashidhar                    I’m supposed to have 87AED of shukran balance           04:16 PM, 13th Mar                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:17 PM, 13th Mar                   Mais                   We will get in touch with you at the soonest we can           04:17 PM, 13th Mar                     Gagana Shashidhar                    Ok thank you so much           04:18 PM, 13th Mar                   Mais                   Is there anything else I can assist you with?           04:18 PM, 13th Mar                     Gagana Shashidhar                    Nothing else. I look forward to hearing from you on this matter. Appreciate your earliest assistance           04:19 PM, 13th Mar                     Gagana Shashidhar                    Thank you so much           04:19 PM, 13th Mar                   Mais                   We will update you at the soonest we can.           04:19 PM, 13th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:19 PM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5839996