Subject: Ticket Assigned - Conversation with Kate
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 12:14:14 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kate Kate                    Hi           04:00 PM, 13th Mar                     Kate                    Any update on my order           04:00 PM, 13th Mar                   Mais                   Hi Kate, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:01 PM, 13th Mar                   Mais                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             04:02 PM, 13th Mar                   Mais                   We will get in touch with you at the soonest we can           04:02 PM, 13th Mar                   Mais                   Is there anything else I can assist you with?           04:03 PM, 13th Mar                     Kate                    I will b leaving office soon           04:05 PM, 13th Mar                     Kate                    It was supposed to be delivered today           04:05 PM, 13th Mar                     Kate                    If it doesn't happen by 5pm latesr           04:05 PM, 13th Mar                     Kate                    Can you please change the address so that they can deliver to my home tonight           04:05 PM, 13th Mar                   Mais                   Please share with us the new address and please confirm your contact number           04:06 PM, 13th Mar                     Kate                    Northwest Apartments  Building NW1, 1st floor Apt 1102, Green Community, Dubai Investment Park           04:07 PM, 13th Mar                     Kate                    052-8832288           04:07 PM, 13th Mar                     Kate                    Pls deliver by tonight           04:07 PM, 13th Mar                   Mais                   Kindly note that the courier will contact you before delivering the order, and you can arrange with him to deliver it at your specified time.           04:08 PM, 13th Mar                   Mais                   As well, we will raise your issue to the courier in order to be fully assisted,           04:08 PM, 13th Mar                     Kate                    Hopefully today           04:08 PM, 13th Mar                     Kate                    They have not yet come           04:08 PM, 13th Mar                     Kate                    It was supposed to be delivered today           04:08 PM, 13th Mar                   Mais                   Sure, please allow us the time and we will do the needful           04:09 PM, 13th Mar                   Mais                   Is there anything else I can assist you with?           04:11 PM, 13th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:13 PM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5839950