Subject: Ticket Assigned - Conversation with Fatima Alshamsi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 13 Mar 2023 12:08:47 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fatima Alshamsi Fatima Alshamsi                    Hello           03:51 PM, 13th Mar                     Fatima Alshamsi                    Why you have cancelled the order           03:52 PM, 13th Mar                     Fatima Alshamsi                             03:52 PM, 13th Mar                   Mais                   Hi Fatima, Good Evening. Thank you for contacting Babyshop. My name is Mais. We would be happy to help you.           03:53 PM, 13th Mar                   Mais                   Please give me a minute to check.           03:53 PM, 13th Mar                     Fatima Alshamsi                    Ok           03:53 PM, 13th Mar                   Mais                   We really apologize for the inconvenience caused. This is definitely not the experience we want our customers to have when shopping with us, however, please understand that whenever you place an order, all the items you wish to purchase go to our quality team for quality checks to make sure they are in good condition. Good condition to be sent to you.           03:55 PM, 13th Mar                   Mais                   We regret to inform you that the order 9419334494 has been canceled because it is out of stock / due to quality reasons.           03:56 PM, 13th Mar                   Mais                   We will also not be happy if you receive bad items in your order, which is why the item is canceled and you receive notice on the same.           03:56 PM, 13th Mar                     Fatima Alshamsi                    Ok give me the same item even if there is a different design but the same price           03:57 PM, 13th Mar                     Fatima Alshamsi                    I don’t want to wait the money until it comes in my bank account           03:59 PM, 13th Mar                   Mais                   We regret to inform you that we are unable to place the order on your behalf, or amend on the order 9419334494  after it has been confirmed and canceled, so we kindly ask you to please visit the site and place a new order with the item you want and we will do our best to process and deliver it successfully.           03:59 PM, 13th Mar                     Fatima Alshamsi                    What about the money           03:59 PM, 13th Mar                     Fatima Alshamsi                    I should pay again           04:00 PM, 13th Mar                     Fatima Alshamsi                    Because I already pay the fist one           04:00 PM, 13th Mar                     Fatima Alshamsi                    First*           04:00 PM, 13th Mar                   Mais                   Kindly note that the amount should be appeared in your account within 7-10 working days from your bank end           04:01 PM, 13th Mar                     Fatima Alshamsi                    Why           04:01 PM, 13th Mar                     Fatima Alshamsi                    This is not fair           04:01 PM, 13th Mar                   Mais                   Please accept our full apology for this, and please be assured that we will do our best to raise our quality service and improve our performance in order to meet all your wish and to not repeat such mistakes again.           04:03 PM, 13th Mar                     Fatima Alshamsi                    Apology really           04:04 PM, 13th Mar                     Fatima Alshamsi                    Please next time make updates for the app no one like these mistakes           04:06 PM, 13th Mar                   Mais                   Sure, we will do our best to not repeat such mistakes again.           04:06 PM, 13th Mar                   Mais                   Thanks for your patience and understanding.           04:06 PM, 13th Mar                     Fatima Alshamsi                    Bye           04:06 PM, 13th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Bayshop.  Have a nice day!           04:08 PM, 13th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5839917