Subject: New Reply Received - Click & Collect
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 12 Mar 2023 17:14:58 +0000 (UTC)

Hi Mais Hasan,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Picked up</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><b></b></div>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Landmark Group &lt;[email-masked]&gt; <br><b>Sent:</b> Sunday, March 12, 2023 3:29 PM<br><b>To:</b> [email-masked]<br><b>Subject:</b> Click &amp; Collect</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Dear Customer,</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>This email concerns your Customer Service case # 5808439</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Looking forward to your response.</span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div dir="RTL" style="text-align:right;direction:rtl;unicode-bidi:embed">
<span lang="AR-SA" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5808439<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</span><span dir="LTR" style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span>
</div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><span class="msoDel"><span>-</span></span>——<span lang="AR-SA" dir="RTL"></span></span></div>
<div></div>
<div></div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Mais Hasan : </span></div>
<div></div>
<div></div>
<div>
<div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi ​Mohammed,</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>​</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for reaching out to ​Max.<br><br>We sincerely apologize for any inconvenience caused and for the delay.<br><br>We would like to inform you that after checking your order 9417624823, and according to the information available to us, it turns that your order was successfully picked up on ​3/9/23, so could you please confirm if you have received the items?<br><br>Once again please accept our full apology for the delay.</span></div>
<div></div>
<div></div>
</div>
<div>
<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>We are looking forward to hear from you soon. Thank you for your help!</span></div>
<div></div>
<div></div>
</div>
</div>
<div>
<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>Max Support Team.</span></div>
<div></div>
<div></div>
</div>
</div>
<div><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'></span></div>
<div> </div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br></span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5808439:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
</div>
<div></div>
<div></div>
</div>
<div id="DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2">
<br><table style="border-top: 1px solid #D3D4DE"><tbody><tr>
<td style="width: 55px; padding-top: 13px"><a href="http://www.avg.com/email-signature?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=emailclient" target="_blank" rel="noreferrer"><img src="https://s-install.avcdn.net/ipm/preview/icons/icon-envelope-tick-green-avg-v1.png" alt="" width="46" height="29" style="width: 46px; height: 29px"></a></td>
<td style="width: 470px; padding-top: 12px; color: #41424e; font-size: 13px; font-family: Arial, Helvetica, sans-serif; line-height: 18px">Virus-free.<a href="http://www.avg.com/email-signature?utm_medium=email&amp;utm_source=link&amp;utm_campaign=sig-email&amp;utm_content=emailclient" target="_blank" style="color: #4453ea" rel="noreferrer">www.avg.com</a>
</td>
</tr></tbody></table>
<a href="#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2" rel="noreferrer"> </a>
</div>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5808439