Subject: Ticket Assigned - Conversation with Marwa
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 11 Mar 2023 12:22:03 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Marwa Marwa                    Hi Max           04:02 PM, 11th Mar                     Marwa                    I have requested a return item since october and 2 times schedjle a return and till now the item not collected           04:02 PM, 11th Mar                     Marwa                    concerning about the return tracking id : RP020623003947 under the order id 9591384805/           04:03 PM, 11th Mar                     Marwa                    Any possibility to return on diring the coming days i'm available in dubai           04:03 PM, 11th Mar                     Marwa                    IAny possibility to return on diring the coming days i'm available in UAE           04:03 PM, 11th Mar                   Mais                   Hi Marwa, Good Evening. Thank you for contacting Max. My name is Mais. We would be happy to help you.           04:08 PM, 11th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you and for the delay.           04:08 PM, 11th Mar                   Mais                   Please give me a minute to check.           04:08 PM, 11th Mar                   Mais                   Could you please confirm your contact number ?           04:10 PM, 11th Mar                     Marwa                    Sure           04:10 PM, 11th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           04:13 PM, 11th Mar                     Marwa                    I sent you the number           04:14 PM, 11th Mar                     Marwa                    Here           04:14 PM, 11th Mar                     Marwa                    +971 50 598 5968           04:14 PM, 11th Mar                     Marwa                    Received ?           04:14 PM, 11th Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             04:14 PM, 11th Mar                   Mais                   We will get in touch with you at the soonest we can           04:15 PM, 11th Mar                   Mais                   Is there anything else I can assist you with?           04:16 PM, 11th Mar                     Marwa                    He send me couble of time and non of the time he come and collect it , please as i will travel by Wednesday           04:16 PM, 11th Mar                     Marwa                    Thanks           04:16 PM, 11th Mar                   Mais                   Please allow us the time and we will arrange the collection as soon as we can           04:18 PM, 11th Mar                     Marwa                    Thanks Max           04:19 PM, 11th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           04:21 PM, 11th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5828403