Subject: Ticket Assigned - Conversation with Noura
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 11 Mar 2023 10:58:22 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Noura Noura                    9418391326           02:43 PM, 11th Mar                     Noura                    Check my order           02:43 PM, 11th Mar                     Noura                    From yesterday no respond           02:43 PM, 11th Mar                   Mais                   Hi Noura, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           02:44 PM, 11th Mar                   Mais                   Please give me a minute to check.           02:44 PM, 11th Mar                     Noura                    From yesterday im chat           02:45 PM, 11th Mar                     Noura                    With 4 or five staff           02:45 PM, 11th Mar                     Noura                    And till no no answer           02:45 PM, 11th Mar                     Noura                    An
 d i talk to you regarding my delivery iteamy           02:46 PM, 11th Mar                     Noura                    Items and u do nothing           02:46 PM, 11th Mar                     Noura                    Can check where is my order           02:46 PM, 11th Mar                     Noura                    This is ur reply           02:47 PM, 11th Mar                     Noura                    So what u do from yesterday till today           02:47 PM, 11th Mar                     Noura                    ???           02:47 PM, 11th Mar                   Mais                   Please accept our full apologies for the inconvenience caused to you. This is definitely not the experience we wish you had when shopping on our website.           02:47 PM, 11th Mar                   Mais                   We can understand your frustration here. Please be assured as we have escalated this issue to our courier team. Our team is working on it. Once we will get any update we will ge
 t back to you.           02:48 PM, 11th Mar                     Noura                    Ineer answer now           02:48 PM, 11th Mar                     Noura                    Am waiting from yesterday           02:48 PM, 11th Mar                     Noura                    With no reply           02:48 PM, 11th Mar                   Mais                   Please accept our full apology for the delay, we will do our best to solve this issue at the soonest we can           02:49 PM, 11th Mar                     Noura                    Am not understanding soon           02:50 PM, 11th Mar                     Noura                    Soon from yesterday with no reply and no follow up           02:50 PM, 11th Mar                     Noura                    I need salutation           02:51 PM, 11th Mar                   Mais                   Please allow us 24 hours as a maximum and we will do the needful, a your complaint has been already raised to the courier team and we will
  get in touch with you as soon as we can           02:51 PM, 11th Mar                   Mais                   Is there anything else I can assist you with?           02:53 PM, 11th Mar                     Noura                    Can someone contact           02:54 PM, 11th Mar                     Noura                    Me           02:54 PM, 11th Mar                     Noura                    I want to raise o complaint           02:54 PM, 11th Mar                   Mais                   Kindly note that we have already raised your complaint to the courier team, and the courier will call you at the soonest, as well you can contact on 800629823           02:55 PM, 11th Mar                     Noura                    Reference number of complaint           02:55 PM, 11th Mar                   Mais                   Kindly note that this is your complaint reference number 5822703           02:56 PM, 11th Mar                     Noura                    Ok           02:56 PM, 11
 th Mar                   Mais                   Is there anything else I can assist you with?           02:57 PM, 11th Mar                     Noura                    Thank u           02:57 PM, 11th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           02:58 PM, 11th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5827796