Subject: Ticket Assigned - Conversation with Oj
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 11 Mar 2023 08:20:28 +0000

Hi Mais Hasan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Oj Oj                    Hi           11:57 AM, 11th Mar                     Oj                    I have placed an order for self collection but its in processing for quite sometime           11:58 AM, 11th Mar                     Oj                    Can you pls check           11:58 AM, 11th Mar                     Oj                             11:58 AM, 11th Mar                   Mais                   Dear customer, Good Afternoon. Thank you for contacting Max. My name is Mais. We would be happy to help you.           12:08 PM, 11th Mar                   Mais                   Please give me a minute to check.           12:08 PM, 11th Mar                     Oj                    Ok           12:10 PM, 11th Mar                   Mais                   Could you please confirm your contact number?           12:10 PM, 11th Mar                     Oj                    0554578316           12:11 PM, 11th Mar                   Mais                   Could you please confirm if you have received any code?           12:11 PM, 11th Mar                   Mais                   Hi, I'm not getting a response from you. Are we still connected?           12:14 PM, 11th Mar                   Mais                   I have not received a response from you still, please confirm if we are still connected?           12:15 PM, 11th Mar                     Oj                    Nop           12:16 PM, 11th Mar                   Mais                   Please be assured as we have now escalated this issue to our courier team and they are closely working on this to fix it for you.             12:17 PM, 11th Mar                   Mais                   We will get in touch with you at the soonest we can           12:17 PM, 11th Mar                     Oj                    Through sms?           12:17 PM, 11th Mar                   Mais                   Yes.           12:17 PM, 11th Mar                     Oj                    Nop didnt get anything           12:17 PM, 11th Mar                   Mais                   We will raise your issue and update you accordingly, please allow us the time so that we can do the needful.           12:18 PM, 11th Mar                   Mais                   Is there anything else I can assist you with?           12:19 PM, 11th Mar                     Oj                    Nop. Thanks           12:19 PM, 11th Mar                   Mais                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a nice day!           12:20 PM, 11th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5826780